Italian Speaking Customer Service Consultant - Remote anywhere in
Job details
Italian Speaking Customer Service Consultant - Remote anywhere in South Africa
TO START ASAP.
Job Description:
Work for a prestigious airline brand on various work streams.
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in ITALIAN & ENGLISH languages.
Work on airline reservations systems & handle voice calls in ITALIAN & ENGLISH, may include some written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call centre environment
Requirements
Native level fluency in the ITALIAN language: Verbal & Written skills essential (Advanced level may be considered)
Located in South Africa
Permanent residence permit/ South African ID holders only
Excellent Computer literacy & technical skills
No criminal record.
Flexibility to work shifts
Previous customer service experience preferred
Benefits: Salary: 190k per annum - R15,800.00 per month PLUS R1000.00 per month for perfect quality work, PLUS R1000.00 per month for perfect attendance, PLUS free medical insurance, all equipment will be supplied by the client.
Location: Fully Remote (WFH) - MUST BE FLUENT IN ITALIAN. Shift Hours:
- Mon to Fri: 10h00–18h30 or 11h00–20h00 (at end of March it goes back 1 hour)
- Sat: 10h00 – 18h30
- Sun: OFF
- On rotational basis (every second Sat and Sun off)
Probation period: 4 months
Health insurance benefit (Paid for by the Company)
Fiber internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
UPS Solution required during load shedding (Inverters available for purchase or own solution accepted.
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