Pensions Administrator (Defined Contributions) - Client Servicing Team

Pensions Administrator (Defined Contributions) - Client Servicing Team, Dublin

Client: IE011 Mercer (Ireland) Limited Location: Dublin, Ireland Job Category: Other EU work permit required: Yes Job Reference: 6f2448968266 Job Views: 9 Posted: 21.01.2025 Expiry Date: 07.03.2025

Job Description:

Description: We are seeking a talented individual to join our Defined Contribution (DC) Pensions team at Mercer. This role will be based in Dublin. This is a hybrid role that has a requirement of working at least three days a week in the office. The DC Administration team currently manages a portfolio of approximately 160 DC schemes. The overall team size is more than 60, with some team members located offshore. Administrators report into a Team Manager and will be part of a team of approx. 10 Administrators. This is an exciting and challenging opportunity to work as part of the DC Administration team to provide a high quality and fully compliant standard of service to your own portfolio of pension scheme clients. We will rely on you to:

1. Ensure all compliance and client-specific Service Level Agreements (SLA) are met on an ongoing basis
2. Liaise with offshore colleagues to ensure that they are processing any tasks assigned to them as per the agreed timelines
3. Monitor and update the workflow system to ensure that all work can be tracked effectively
4. Ensure that all money movements are completed in a timely manner
5. Ensure that our internal record keeping system reflects accurately member records by updating on an ongoing basis any data changes requested
6. Work with other departments within Mercer to provide data requests

What you will need to have:

1. Administration experience in a consultancy firm, brokerage, life office or working on an in-house scheme
2. Group or company DC pension administration experience
3. High level of accuracy/attention to detail
4. Excellent organisational skills and ability to meet deadlines
5. Strong analytical skills
6. Effective communication skills and ability to provide a high level of customer service to your clients
7. Ability to work with Microsoft Excel to at least intermediate standard; previous working experience of Microsoft Excel formulae, e.g., V look–ups required

What makes you stand out:

1. Successful completion of the Pensions QFA module or working towards same
2. Challenges the status quo in search for efficiencies

Why join our team:

1. We help you be your best through professional development opportunities, interesting work and supportive leaders.
2. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
3. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us to discuss any specific needs. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr