German Customer Relationship Advisor

Job Title: German Customer Relationship Advisor Location: Dublin (20 minutes from city centre) Type: Permanent Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts ( nights worked remote). Salary: €39,000 including shift allowance & bonus values 2-3K per annum & excellent benefits Benefits: Pension Scheme, Health care + dental, Annual Leave of 25 days + 10 days public holidays, Free car parking / public transport subsidy , and more. Role: Hybrid Model - 3 days WFH & 2 days WFO ( 6 months onsite training) Our client is seeking to employ a German Customer Relationship Advisor to join their team. This is an amazing chance to work with a team that is the heart of the business and excel at delivering a high level of customer service to our customers. Within the role, you will be responsible for supporting our customers' needs managing their requests, and checking which procedures are covered under their policies. In this role, you will support customers globally, support different projects, and deal with NGO's globally, and international medical repatriation situations. The ideal candidate will have strong customer service skills, analytical and administration skills, and enjoy a fast-paced and varied role. You will be able to work in a role where you will learn a lot about the entire business, work alongside an experienced team, and gain excellent exposure. The Role: Provide high-quality support service via phone, chat, and email that exceeds all of their client's expectations. Respond to customer inquiries efficiently and professionally and liaise with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your caseload. Liaise with internal departments to ensure key metrics are met. Ensure a faultless service for all clients Ensure accuracy in all correspondence and update the system accordingly. To undertake additional tasks as delegated by the team leader Assisting internally with administration as required Be committed to learning and develop extensive product knowledge to provide correct and timely information to clients and customers Follow guidelines and policies and continually remain updated The Candidate: Fluency in written and spoken German is essential Additionally, fluency in English (C1) for communication purposes Preferably 1 years' experience in a customer service-related field Strong analytical and problem-solving abilities Excellent multitasking and time keeping skills Working towards targets and team KPI's in a fast-paced environment Flexible & works well as part of a team Able to work independently, solve problems and deal patiently with customers Excellent communication, interpersonal and eloquent writing skills in both languages Ability to commute to Dublin based offices on hybrid model This role is a driving force for the success of the company and demands the highest level of professionalism and customer service, if you think you have the attributes to fill this role please forward on your CV to Emily Mason via the link attached. Skills: German Customer Service German client advisor fluent german german administrator german call centre Benefits: Pension Bonus Health Benefit