IT Specialist - Store & Customer, Dublin

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IT Specialist - Store & Customer, Dublin

Location: Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

aca010646efa

Job Views:

61

Posted:

22.01.2025

Expiry Date:

08.03.2025

Job Description:

Summary From our Head Office to the shop floor and everywhere in between, our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses, and offices in Ireland and Northern Ireland, we are a big and ambitious team. We know our people are our greatest asset, and our success is down to the commitment and dedication of our team. We are seeking a customer-focused, highly motivated, and technical IT Specialist to join our IT Store & Customer team. The successful candidate will be responsible for store and retail systems used in over 220 stores across the island of Ireland, identifying and implementing technical solutions to optimise business processes and supporting continuous improvement. We are looking for someone who can be a trusted technical lead, who understands business needs and is able to communicate complex technical details effectively. What you'll do

• Keep the POS systems and customer-facing solutions running smoothly in our stores.
• Manage new store openings and store modernisations to deliver the latest technology standards to our store colleagues and customers.
• Identify and implement efficiencies to business processes using technical solutions.
• Provide comprehensive third-level technical support for store and retail systems.
• Diagnose and troubleshoot problems including root cause analysis, testing of proposed fixes, and follow up to ensure the problem has been resolved.
• Consult with business departments on the introduction of new technologies and processes.
• Coordinate and execute projects including the creation of technical concepts and relevant documentation.
• Act as technical lead for cross-departmental projects and ensure that IT policies and standards are adhered to.
• Manage relationships with selected vendors ensuring that service delivery meets all expectations.

What you'll need

• Required: Degree in a relevant field such as Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role with client-facing experience.
• Proficient in Windows Operating Systems (Client/Server).
• Basic network knowledge.
• Comfortable with learning new systems and applying them in everyday use.
• A keen problem-solver with the ability to use critical thinking to find the most productive solution.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Excellent organisational and time management skills.
• Excellent presentation and communication skills with the ability to communicate with colleagues of all levels.
• Experience of working in or leading a project team.
• Full driver’s license.

• Desirable: Linux experience – Red Hat and CentOS.
• Advanced networking knowledge – Cisco, Huawei, Fortinet, Barracuda.
• Knowledge of Oracle / SQL databases.
• Knowledge of scripting and automation tools desirable – PowerShell, Python.
• Certifications such as Cisco, CompTIA A+, Microsoft.
• Language skills.

What you'll receive Through our salary system, we ensure pay equality across all positions at Lidl.

• €49,500 rising to €63,000 after 3 years.
• 20 days holidays per annum rising to 25 days after two years.
• Private employee medical insurance.
• Company pension after one year of service.
• Flexible start and finish times.
• Initial training and ongoing development from an experienced team member.
• Excellent opportunities for career progression.
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your ongoing development.
• Dynamic work environment.
• Modern office facility with free parking.
• On-site gym and canteen.
• Up to 2 days remote working per week.
• Mobile and broadband discounts with Three network.

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. #J-18808-Ljbffr