Supply Chain Customer Service Associate

LSC has an exciting opportunity for a Supply Chain Customer Service Associate join a pharmaceutical company in Cork. This will be a dynamic environment that is constantly innovating, relies on cutting-edge technology to deliver life-saving medicines. You will be working in a site that supplies active ingredients through complex chemical synthesis and biotechnology manufacturing processes for a range of therapeutics. This is a chance for you to work with a global company that strives for excellence in every aspect of its operation and has a huge reputation for its diverse working culture. Key Objectives/Deliverables: Customer/Supplier Relationship Build and maintain relationship with customers and suppliers, whether internal or external Manage correspondence with customers/suppliers Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing Order management and logistics Receive orders and ensure timely order processing and fulfilment Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements Ensure timely invoicing to customers Ensure working procedures for customers are in place and up-to-date Maintain customer contracts Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements Performs regular inventory reconciliations Manage shopping carts and service POs Replenishment Maintain the sales forecasting process and manage replenishment alerts in APO Follow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites Communicate and provide support under supply interruption (returns, recalls, allocation) Internal Control & Reporting Comply with internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers Credit Management Ensure that shipments are made under approved terms and credit limits Other Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset management Develop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholders Assistance on other projects as required Qualifications: A third level degree qualification Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage Basic Requirements: Supply Chain, Customer Service, Logistics, Compliance or Operational experience Fluent in English language. Foreign languages may be an advantage. Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel Able to work within a team and also work independently Additional Preferences: Pharma contract manufacturing and/or toll manufacturing experience Background in GMP/GDP compliance environment will be an advantage. Experience in a multi-national environment will be an advantage. Excellent planning and project management skills Strong analytical and problem solving skills Strong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands. Note: Are you currently eligible to work in Ireland? As this is a contract opportunity you will need to hold a Stamp 1G/Stamp 4 visa to apply! Call Siobhan Cummins at LSC on to discuss this new role in detail or apply directly via this advert Skills: Supply Chain Supply Chain Customer Service Associate Logistics SAP