Business Operations Associate | Dubai, UAE

Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. The Team Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. Driven by mission, guided by values (see below) - in deed, not just word. Team as global as the mission, >30 languages from 25 countries. About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. Role We are looking for a hungry, highly analytical generalist to join our business operations team. This role reports to Lead, Business Operations and will focus on strategic planning, budgeting and monitoring in the short term as part of the FP&A function. You will work cross-functionally with key functional leaders in Finance, Product, Data and all regional heads. Responsibilities

• Build data pipelines and tools for budgeting, monitoring actuals v/s budgets, and automating external reporting.
• Identify and track key performance metrics relevant to senior management, with timely alerts.
• Build a business intelligence layer on top to surface strategic problems to solve.
• Lead special projects to improve internal processes with clear strategic objectives e.g. marketing optimization across regions.
• Build and implement quarterly improvement plans in collaboration with Analytics, product, growth and other operational teams.
• Work cross-functionally with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools and processes.
• Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes.
• Design and improve Operational processes, design data tooling and ensure successful implementation.
• Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and GSheets.
• Collaborate with product to build longer term internal tooling roadmaps and track key metrics.

Requirements

• BA/BS degree required.
• 4-5 years of high-performing experience at improving operations in a data-intensive, analytical environment. Combination of professional services (consulting) and a fast growth startup is ideal.
• Proficiency in Excel, SQL and Gsheets.
• 'No task too small' -- willingness to dive in and sweat the details regardless of the tool or problem.
• Instinct to add 'just enough' process to scale without cumbersome bureaucracy.

Also you are

• Execution Oriented - we have an 'impact first' philosophy and a lot to get done.
• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment.
• Driven - you thrive in a fast-paced, target oriented company.
• Mission Oriented - you are passionate about working for a net positive organisation / tech for good.
• Outgoing - you love speaking to people and enjoy building meaningful relationships.

Taptap Values Impact first, Team next, Accept reality, Propose solutions, Win with grit, Be proactively candid, with yourself and others, Love the particular, Own it, Create positive energy, Maybe, even have fun. Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. #J-18808-Ljbffr