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Home UAE Operations Supervisor

Operations Supervisor

Full time at Client of The Big 5 Hub in UAE
Posted on February 8, 2025

Job details

Working alongside the operations manager supervising various assigned tasks making sure that they are carried out in a timely and effective manner. An operations supervisor should make sure the operations department is providing the highest level of service to exhibitors and show teams offering guidance and suggestions for creative and cost-effective solutions. Liaising with contractors to make sure they have all the information needed to complete their job. Conducting business in a professional manner at all times. Promote excellent customer service through all team communications processes. Job Context: Develop show plans and execute within deadlines; update the worksheet regularly. Be able to prioritize multiple tasks and projects. Ensure all work is accurate. Reactive support of show teams. Ensure show teams meet deadlines for ops deliverables by proactive chasing. Main Duties & Responsibilities:

  • Communicate show requirements accurately in a timely manner to suppliers negotiating the best possible cost.
  • Have an understanding of venue regulations and health & safety guidelines. Make sure they are followed at all times.
  • Compose assertive and polite correspondence to exhibitors and contractors with specific issues that cannot be handled by the Exhibitor Stand Service team. This includes operational queries from the show teams.
  • Coordinate with the Operations Executives and Exhibitor Stand Service team to make sure they are keeping updated and accurate exhibitor lists with all the correct information for each show including any special features within the show.
  • Make sure that the team is sending lists to all official contractors.
  • Work with the Ops Managers on show features, meeting rooms, etc. This could include but is not limited to, updating designs, graphics, and AV orders.
  • Work with the Ops Managers to produce the show exhibitor manuals. Regularly look at ways to improve the function and content of the manuals.
  • Work with admin and show teams for feedback from the agents and exhibitors that may be useful when updating manuals.
  • Learn signage locations, how it should be presented, branding, and type of signage required depending on location.
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