Enterprise application support analyst

Founded in 1992, Normandin Beaudry is a leading player in Canada’s actuarial and total rewards consulting sector. From offices in Montreal, Toronto and Quebec City, a team of over 350 professionals serves clients across Canada in various areas of total rewards expertise: pension, savings, investment consulting, pension plan administration, group benefits, compensation, health, performance and communication. In 2023, while retaining its independence, Normandin Beaudry expanded its reach by becoming an equal shareholder of MBWL International , an existing joint venture between Milliman , Barnett Waddingham and Lurse . Looking to join a team that generates human and financial performance for its clients through the excellence of its total rewards experts? Curious about the NB Experience? Then show us what you’re made of! Our team is looking for an Enterprise Application Support Analyst to fill a permanent full-time position at our Toronto office . In this role, you’ll be responsible for providing top-quality internal technical support for enterprise applications, using a centralized incident management platform. You’ll also play an active role in developing and improving internal solutions. Why join us:

• You’ll thrive in a culture that centres around collaboration and collective intelligence , giving rise to an environment where knowledge sharing and team synergy generate shared successes
• You’ll work in a highly collaborative environment
• You’ll gain the opportunity to advance your career by developing in-depth expertise and making a commitment to excellence and innovation
• You’ll excel in an innovative environment , using cutting-edge tools that set our expertise apart in the market

Your mission: Enterprise application support and documentation:

• Provide technical support to internal users and share your expertise regarding applications such as Power Automate, Power Apps, Power BI, ADaxes, M-Files and Hubshare, as well as any other current and future in-house application solutions
• Diagnose and resolve incidents that arise in enterprise applications, responding quickly and effectively to users
• Work closely with IT and development teams, as well as with solution providers, to optimize application performance and integration into work processes
• Act as a liaison between Normandin Beaudry’s internal teams and external partners for any activity related to your expertise
• Ensure that related documents are updated and conserved

Application development and enhancement:

• Take part in implementing new functionalities and improving existing applications based on user feedback and the firm’s evolving needs
• Develop process and/or system interfaces using turnkey tools and minimal programming (low code/no code)
• Contribute to drafting technical and functional specifications for upgrades and the deployment of new solutions
• Ensure the quality and security of developments by adhering to programming best practices and industry standards

Project management, training and collaboration:

• Work on projects to implement new solutions or upgrade existing systems, ensuring smooth communication with all involved
• Play an active role in meetings and on technical committees to share best practices and continuously improve processes related to enterprise applications
• Give training and provide support documents to users in the aim of ensuring optimal and efficient use of solutions and applications

Technology watch and continuing education:

• Stay informed of the latest trends and technology developments related to enterprise applications in order to propose innovative, high-performance solutions
• Enrol in training and obtain relevant certifications to stay up to date on technology and best practices in the field

Qualifications sought:

• Knowledge of enterprise applications such as M-Files, SharePoint, SAP ByDesign, Hubshare, ADaxes and the Microsoft Power Platform family (an asset)
• Considerable experience in enterprise application support and lightweight development
• Top-quality professional approach to customer service for in-house teams
• Excellent analytical, problem-solving and project management skills
• Knowledge of basic project management and business analysis concepts
• Knowledge of current programming principles and development tools

If this is your dream job, send your CV to the NB Experience team at apply@normandin-beaudry.ca and tell us how you could contribute to our success. We value diversity, equity and inclusion (DEI) At Normandin Beaudry, we recognize that some groups face systemic barriers that create inequality in employment. That’s why we have made a commitment to our employees and candidates to contribute to reducing such inequality. We honour this commitment through multiple initiatives, such as continually improving our hiring process. This includes putting in place mechanisms to reduce unconscious bias, diversifying the networks on which we post our job offers and raising our employees’ awareness through training. Normandin Beaudry fosters an inclusive work environment where the respect of others and their differences is valued. We are looking for applicants of various backgrounds in order to build a diverse and value-added workforce for the firm. If your circumstances require special accommodation during the hiring process, write to us at experiencenb@normandin-beaudry.ca