Branch Manager

Get AI-powered advice on this job and more exclusive features. Job Summary We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team. Key Responsibilities Sales and Marketing:

• Consistent delivery of sales targets with a view to remain apart with the monthly run-rate.
• Direct the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.
• Spearhead efforts for marketing new relationships.
• Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout.
• Ensure branch staff awareness of KPIs and tools.
• Maintain up-to-date contact logs.
• Conduct morning huddles and evening debriefs daily.
• Establish catchment plans for each branch.
• Ensure all account plans are completed by all RMs handling priority accounts.

Strategic:

• Business development through formulating, implementing, and monitoring future strategies, sales plans, and activities to acquire new customers as well as deepen existing relationships.
• Achieve planned growth and cater to the branch’s expansion possibilities by proactively analyzing and proposing resource enhancements.
• Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income.
• Monitor AML reports daily, weekly, and monthly, highlighting any suspicious activities.
• Ensure compliance with AML guidelines and timely closure of suspicious transaction reports.
• Track and escalate backlogs to appropriate levels.
• Have authority for dormant account activation.
• Ensure top 100 customer data is updated as per requirement.

Processes:

• Continuously review processes, resources, and procedures to ensure service standards are met.
• Engage in customer retention efforts with personal involvement in complaint resolution.

Risk Management:

• Regularly review controls contributing to operational health and compliance with group and Central Bank guidelines.
• Monitor and control the Retail Client Credit portfolio ensuring accurate records and documentation in line with Group credit policy.

Skills And Experience:

• Customer Relationship Management
• Stakeholder Management
• Decision Making
• Strong interpersonal and communication skills
• Bachelor's degree
• 8-10 years relevant banking experience

About Standard Chartered: We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. Together We:

• Do the right thing, challenge one another, and live with integrity.
• Continuously strive to improve and innovate.
• Work collectively to build for the long term.

What We Offer:

• Core bank funding for retirement savings, medical and life insurance, with flexible benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
• Flexible working options based around home and office locations.
• Proactive wellbeing support through a digital wellbeing platform, development courses, and global Employee Assistance Programme.
• A continuous learning culture to support your growth.
• Being part of an inclusive and values-driven organization that embraces diversity.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Banking

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