Sales Support Specialist

JOB SUMMARY At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced Sales & Support professional to provide assistance and support to sales team, build relationships, identify opportunities to optimize existing processes and streamline them, act as a main point of contact for the escalations between client & customer service team or client & finance team and resolve them by ensuring smooth collaboration. To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and manging administrative tasks. Past or current experience working in the international market will be an added advantage. REQUIRED AND DESIRED EXPERIENCE • Bachelors in any discipline • Minimum 2 years in Sales & Support or Coordinator based roles • Good verbal and written communication skills • Excellent knowledge of using MS-Office tools, especially Word and Excel • Good understanding of Sales & Customer Services practices • Good in research, internet savvy and has analytical mindset KEY TASKS AND RESPONSIBILITIES • Monitor travel agent’s Customer Service tickets and coordinate with internal teams to resolve them • Reply to travel agent’s queries with a proper response, guidance and be an escalation point of contact • Keep Sales team posted about Customer Service tickets which can be an escalation and prioritize them with Operations team before they are critical • Provide feedback on customer pain-points to Sales team for enhancing the experience of travel agent & sales team • Be focused, proactive and have problem solving mindset to help travel agents and sales teams • Ability to work in different time zones to interact with sales teams and travel agents depending on the business requirements • Create new accounts of travel agents for the sales team • Update any records of travel agents if there are any changes requested by the travel agent or sales team • Coordinate with marketing team and share up to date contacts of travel agent database • Help travel agent with making new bookings if there are any issues and challenges for them • Conduct training sessions with travel agents and new employees in Sales team • Prepare and send monthly / quarterly reports to key clients • Analyse sales report daily and keep sales team posted with key points & observations to help them make decision and notify travel agents PLACE OF WORK AND WORKING HOURS Pune, 10 AM to 7 PM (Hybrid)