Global Lead Workforce Performance

Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Creation is the core of TikTok's purpose, helping imaginations thrive. Together, we inspire creativity and bring joy. Every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. At TikTok, we create together and grow together, driving impact for ourselves, our company, and the communities we serve. Join us. About the Team: As a Global Lead of Workforce Performance, you will lead a team in designing, implementing, and optimizing daily performance measurement systems and Key Performance Indicators (KPIs). Your role involves analyzing performance data, conducting root cause analysis, providing real-time support to address performance challenges, and identifying critical resources needed to achieve business goals, coaching and developing team members, and building a culture of inquiry and expertise. Additionally, you will establish performance improvement governance and lead the implementation of initiatives to enhance organizational performance. You will collaborate across departments to optimize: Productivity Quality Risk Cost performances, aligning them with our strategic goals. To excel in this role, you should have a deep understanding of performance management principles, strong problem-solving skills, and the ability to set and track KPIs related to workforce efficiency, productivity, risk, and customer experience. Responsibilities: Process Optimization: Ability to analyze, design, and implement efficient workflows and processes to enhance operational performance. Data-Driven Decision Making: Proficiency in using data analytics to identify inefficiencies, monitor progress, and guide strategic decisions. Project Management: Strong project management skills to lead initiatives, manage timelines, and ensure successful execution of efficiency improvement projects. Continuous Improvement Mindset: Expertise in methodologies such as Lean, Six Sigma, or Kaizen to drive ongoing improvements and foster a culture of efficiency. Cross-Functional Collaboration: Ability to work effectively with different teams and departments to align efforts and achieve common efficiency goals. Change Management: Skilled in managing and facilitating organizational change, ensuring smooth transitions and buy-in from stakeholders. Communication and Leadership: Strong communication skills to articulate strategies and lead teams effectively towards operational excellence. Resource Management: Ability to optimize resource allocation, ensuring that both human and material resources are utilized efficiently. Risk Management: Proficiency in identifying, assessing, and mitigating risks associated with operational inefficiencies. Qualifications Minimum Qualifications: Masters Degree in Business Administration, Data Analytics, Industrial Engineering, or a related field. Advanced knowledge of Hoshin Plan, X Matrix, Kaizen methodology. Proven experience in workforce performance metrics management, data analysis, and root cause analysis. Basic knowledge of automation, modeling, data structure, database. Strong problem-solving skills and the ability to develop effective solutions to workforce-related issues. Understanding of Toyota performance management principles and KPI development will be a plus. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to think strategically and align performance management initiatives with long-term business objectives. Fundamental knowledge of business accounting or financial accounting is a plus. Preferred Experience: 5 years of experience in workforce performance metrics management or related roles. Experience in Gemba Walk, Managing Daily Improvement, A3 methodology will be a plus. Experience in establishing and leading performance improvement initiatives. Proficiency in data visualization tools and reporting systems. Experienced in cost-saving management projects or programs. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. #J-18808-Ljbffr