Customer Support Officer

Job Summary: We are seeking a dedicated and experienced customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving complaints, and ensuring a high level of customer satisfaction. You will act as the first point of contact, providing accurate information and solutions in a timely and professional manner. Key Responsibilities:

• Handle customer inquiries.
• Provide product and service information to customers.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with troubleshooting technical or service-related issues.
• Process orders, applications, or service requests.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with other departments to improve customer experience.
• Stay updated on company products, policies, and procedures.

• Any Degree
• Proven experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in Microsoft Office and CRM software.
• Excellent problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment.

• Experience in using customer service software.
• Knowledge of multiple languages is an advantage.
• Familiarity with company products and services.