Job details
Reporting to the Talent and Culture Manager, responsibilities and essential job functions include but are not limited to the following:
- Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
- Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
- Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards.
- Counsel and coach all colleagues on job-related issues, career development, and performance management.
- Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision, and disciplinary action to result in consistent application of policies and procedures.
- Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
- Coordinate the annual hourly and salary compensation reviews.
- Manage Talent & Culture projects together with the Talent & Culture Manager as required.
- Champion training and development at all levels for the property.
- Ensure all Fairmont Hotels and Resorts/Accor Hotels standards are implemented and adhered to.
- Conduct training needs analysis on a six-monthly basis to ensure all our constituents' training and development needs are met, in conjunction with the training committee.
- Ensure each new Heartist attends the mandatory induction program.
- Maintain up-to-date Individual Training Plans for each position in the hotel.
- Oversee Hotel Training committee and Departmental Trainers.
- Develop and distribute training and development schedule each quarter and produce a monthly calendar.
- Coach Heartists at all levels regarding training and educational opportunities.
- Assist in the implementation of new corporate initiated programs as directed.
- Responsible for Hotel Educational Assistance Policy administration, communication and produce usage reports accordingly.
- Promote Accor Hotels' learning capabilities.
- Champion the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
- Support the Charity Committee and all Corporate Social Investment Projects.
- Participate and assist in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
- Create and implement new Talent & Culture programs as needed.
- Coordinate and Update the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel with respect to their developmental requirements.
- Support the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
- Support the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance, and hygiene of the staff change rooms and staff cafeteria.
- Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by South African Labour Law.
- A member of the Hotel's Sustainability Program.
- Together with Leaders, identify employees for development, make recommendations and monitor progress.
- Develop employees to maximize their potential and prepare them for future promotional opportunities (Mentoring Programme).
- Oversee the placement of all Hotel School Students at the Hotel and be the liaison for the School and the Hotel.
- Direct, coordinate and implement hotel and employee training programs to promote exceptional guest service experiences.
- Utilize motivational techniques to develop and implement service skills and standards.
- Assist leaders in addressing departmental training needs and to develop departmental training plans.
- Together with Leaders and the Talent & Culture Manager, identify employees for development and thereafter recommend and develop individual development plans.
- Ensure that the required training programs are conducted and keep accurate records regarding attendance.
- Improve the standards of service and leadership skills by the effective use of training as a strategy.
- Prepare Hotel's Mandatory Grant Applications i.e. Work Skills Plan and Annual Training Report for Cathsseta.
- Actively apply for Mandatory Grants from Cathsseta to facilitate Learnership Programs and/or Skills Programmes at the Hotel.
- Oversee Onboarding Program and Succession Planning for all Positions throughout all Departments.
- Bachelor's degree in Human Resources, Learning & Development, or a related field.
- Proficiency in English (verbal and written); a second language is an asset.
- Excellent communication and interpersonal skills.
- Previous Hospitality experience preferred.
- Ability to work collaboratively in a fast-paced, dynamic environment.
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