Home Saudi Arabia Customer Success Executive II

Home Saudi Arabia Customer Success Executive II

Customer Success Executive II

Full time at Mozn in Saudi Arabia
Posted on February 7, 2025

Job details

Mozn is a rapidly growing and leading data science & product development firm based in Riyadh with a proven track record of excellence in supporting and growing the analytics ecosystem in Saudi Arabia. Mozn is a trusted analytics partner for the largest government organizations in Saudi Arabia, as well as many large corporations and startups. We are in a critical stage of scaling the company to build institutional analytics knowledge within Mozn and Saudi Arabia. It is an exciting time to work in Saudi Arabia; through Vision 2030, the rate of social and industrial change is staggering. We are seeking a Customer Success Executive II to help access the customer success and client-engagement activities within Mozn. As a Customer Success Executive II, your daily workload might include:

  • Maintain a strong relationship with assigned clients including onboarding, implementation, training, increasing adoption, ensuring retention, and ensuring customer satisfaction
  • Assist in driving the continued value of our products and services by creating a trusted and strategic advisor relationship
  • Establish and maintain customer success strategies and best practices, as well as customer support content, with the assistance of the creative team
  • Maintain effective communication with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed
  • Establish relationships with assigned accounts, develop trust and rapport, and identify opportunities, highlight best practices, and document them
  • Review the customer journey, identify how it's supported, and take a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Organize upcoming client meetings with the team by collaborating, solving problems, and strategizing
  • Engage with the sales and marketing teams to drill customer references and develop case studies
Requirements Our target profile is candidates with...
  • BS/MS from a top school in a relevant field.
  • 5+ years experience in similar roles.
  • Identifying and establishing a new business
  • Independence and self-reliance
  • Ability to build relationships quickly and effectively
  • High-level technical background
  • Strong sales and negotiation skills
Benefits We think you'll enjoy working at Mozn. Here's why:
  • You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space
  • You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
  • The fundamentals will be taken care of competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
  • You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI
  • We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
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