Customer Success Manager

Squirro is redefining how organizations unlock the power of their unstructured data with AI-driven insights. We're on a mission to reshape the future of work with cutting-edge augmented intelligence solutions, and we are searching for a Customer Success Manager to drive the adoption of our Enterprise GenAI Platform in Singapore. If you’re someone who gets excited about solving big challenges, sees opportunities where others see obstacles, and wants to make an impact in the most exciting space of Generative AI, we’d love to meet you! As a Customer Success Manager at Squirro, you will be the cornerstone of our client relationships, ensuring that every interaction delivers value and strengthens trust. What You’ll Be Doing:

1. Manage and coordinate implementation projects, ensuring on-time delivery and maximum value for clients.
2. Build strong, lasting relationships by understanding clients’ unique challenges and tailoring solutions to meet their needs.
3. Identify new opportunities for account expansion and introduce additional solutions that align with client goals.
4. Work seamlessly with sales, solution engineering, and product teams to deliver exceptional experiences.
5. Leverage your technical curiosity to explore innovative ideas and contribute to continuous improvement.

1. Proven ability to organize and coordinate complex projects to successful completion. Experience in a multi-faceted, client-facing role, covering pre-sales, implementation, and ongoing success.
2. Excellent communication skills, coupled with a respectful, innovative, and solutions-driven mindset.
3. A track record of identifying and capitalizing on growth opportunities while maintaining strong client relationships.
4. Enthusiasm for emerging technologies and a willingness to dive into new tools and methodologies.
5. Experience with search or data-intensive projects is a plus.

1. Have prior experience as a Project Manager, Customer Success Manager, or similar role in a SaaS environment.
2. Are passionate about cutting-edge technology and thrive in a fast-paced, high-growth company. Excel at fostering positive business relationships with clients.
3. Demonstrate a self-motivated, “can-do” attitude with a great sense of humor.
4. Enjoy exploring and learning new technologies, tools, and methods.

1. Working at the cutting edge of AI, driving innovation in search and NLP.
2. Joining a collaborative and forward-thinking team committed to pushing technical boundaries.
3. Remote-first flexibility, with beautiful offices in New York, Zurich, and Singapore.
4. Generous PTO, sick leave, and paid holidays.
5. Employee share program - taking part in our success.
6. Annual international gatherings in cool locations.
7. Access to Squirro Academy for the latest in Search & GenAI.
8. Mental health support through coaching/counseling services.