Guest Relations Executive - Conrad Abu Dhabi Etihad Towers

Full time at Hilton Worldwide, Inc. in UAE

Posted on February 7, 2025

Job details

Job Description - Guest Relations Executive - Conrad Abu Dhabi Etihad Towers (HOT0BC9Q)

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Conrad Abu Dhabi Etihad Towers, Etihad Towers, West Corniche, Abu Dhabi A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. What will I be doing? As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Meet, greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Level45
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Level45 Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Level45 Meetings
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary

What are we looking for? Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer service function or in a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, #J-18808-Ljbffr

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Hiring company

Hilton Worldwide, Inc.

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Guest Relations Executive - Conrad Abu Dhabi Etihad Towers

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Hilton Worldwide, Inc.

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Home UAE Guest Relations Executive - Conrad Abu Dhabi Etihad Towers

Home UAE Guest Relations Executive - Conrad Abu Dhabi Etihad Towers

Guest Relations Executive - Conrad Abu Dhabi Etihad Towers

Job details

Work Locations

Apply safely

Hiring company

Hilton Worldwide, Inc.

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