Lead - NBBL Operations - Biller Performance Management Unit
Full time
at National Payments Corporation Of India (NPCI)
in
India
Posted on February 7, 2025
Job details
Preferred Industry Experience: Fintech / Payment Roles and Responsibilities:
- Responsible for a portfolio of Biller Performance Management Unit is to onboard and maintain billers and their performances. It includes monitoring the traffic of BBPS participants and analyzing the issues.
- Interaction with all the participants, internal stake holders and different teams as well as to provide support to the merchants to ensure business growth of the channel.
- Regularly Monitor and traffic and keep a track on the active issues. Should be able to understand and identify the issues.
- Ensuring adherence to a well-defined process of tracking the issues and reporting them both to the respective participants(s) as well as to the internal teams with progress.
- Map & develop strong working relationships with all the participants and their technical partners.
- Facilitate seamless onboarding of as a Vendor / Customer in the bank’s ecosystem as well as ensure set-up on system and its complete alignment across departments
- Liaising with other cross-functional teams like Solutions, Product etc. to ensure that we deliver on required customizations by sizing up the opportunity and creating projections which is a driver in taking such calls.
- Experience in Operations and Monitoring Performances
- Liaising with other cross-functional teams (Internal and External).
- Ability to effectively analyze XML & JSON API Logs and deal with all type of issues.
- Experience in Fintech / Bill Payment Industry with the knowledge of BBPS both public as well as private sector would be a definite advantage.
- Excellent written and verbal communication skills, comfort with SQL/PostgreSQL, Microsoft Office Suite, specifically Excel and Advanced Excel.
- High energy team player with willingness to learn and adapt quickly.
- Ability to work independently with a proven track record of identifying / alliances that drive measurable business results.
- Ability to handle multiple time-sensitive projects/tasks and competing priorities.
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