Interpreter-Patient Experience
Full time
at Sheikh Shakhbout Medical City - SSMC
in
UAE
Posted on February 7, 2025
Job details
JOB DESCRIPTION Responsible for performing a variety of interpretation, translation, and medical escort services to assist non-English speaking Arab patients receiving care. RESPONSIBILITIES
- Performs a variety of interpretation and translation services to assist non-English speaking Arab patients.
- Relay instructions and other medical information accurately to patients and their families, and make sure they understand.
- Assists non-English speaking patients with cross-cultural orientation to understand the nuances of medical care systems.
- Provides verbal and written communication between health care providers, clinical staff, and patients/visitors.
- Articulates and documents information accurately to convey patient’s questions, and concerns and ensure messages are consistent with risk management directives.
- Performs other related duties incidental to the work or as per the instructions by the Manager.
- Participates in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
- Provides and maintains required documentation as required.
- Maintains positive working relationships within the department/section and between various facility departments.
- Participates in all team efforts as required and collaborating with other members of the team to carry out work smoothly.
- Provides accurate interpretation and translation of the information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English, when specifically required by the provider.
- Precisely and accurately interprets information given by the provider into equivalent terminology in the patient's native language.
- Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested.
- Assists with patient follow-up as necessary, including contacting patients with appointment reminders.
- Evaluates whether the quality standards of nursing documentation are maintained accurately as per Organizational policy and standards.
- Ensures that quality standards of nursing documentation are maintained according to Organizational policy.
- Facilitates reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken.
- Maintains strict patient confidentiality in accordance with the organization’s policies and standards.
- Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees.
- 2-4 years of relevant experience.
- Experience in a large healthcare facility.
- Diploma in Business Administration or English Language or relevant field.
- Bachelor degree in Business Administration or in English language or relevant field.
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