IT Technical Support Consultant (Level 2 Support)

Working in partnership with our clients, we deliver major projects and programmes with skill and precision, by focusing on outcomes and driving high performance.  Delivering innovative solutions and exceptional outcomes across our sectors, we drive the success of our client’s projects and programmes through effective planning, highly skilled teams, and rigorous controls. Our capabilities include asset management, controls and performance, cost and commercial management, digital, procurement and supply chain, programme advisory, project management and sustainability. Backed by our extensive experience, we focus on outcomes to transform client’s projects and programmes. With over 133 offices across 47 countries, we are an organisation of over GBP 1.5 billion turnover and 12,000+ talented team members across the world. In 2025, we are combining with CBRE’s Project Management business to create the premier, differentiated programme, project, and cost management capability globally. Through this change, our profile in Asia will scale significantly, comprising a team of over 4000 staff across all major countries in region. The combination of our programme management and project management and commercial management capabilities will provide a unique opportunity to do things for our clients.

Job Description

We are looking for a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support to all our users across the Asia Pacific region. Responsibilities will include:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend’s goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructure and all associated peripherals
• Manage asset database, and control software register
• Build positive working relationships with the business.
• Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD (Entra), MS Windows 10\11, MS 365 including Exchange online, Office, Endpoint manager, Intune, etc.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities). Please note that this is an office based role with limited remote working capabilities.

Qualifications

• All round IT support specialist with at least 5 years’ experience of hands-on, remote and telephone support
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system, e.g., FreshService
• Basic understanding of managing hardware and software assets and control software register
• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
• Team-player.
• Analytically minded, able to break down and understand information.
• Must be comfortable with working in a fast-moving, dynamic environment.
• Strongly customer-focused, used to providing support to demanding users.
• Good organisational skills, used to managing and prioritising own workload.
• Ability to report on progress, timescales, outstanding and completed activities.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.  Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at #LI-AP5 Join our social media conversations for more information about Turner & Townsend and our exciting future projects:  It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.