Member Services Officer - Roscommon Credit Union Ltd

POSITION: Member Services Officer REPORTING TO: CEO CONTRACT: Permanent Roscommon Credit Union is a community credit union with 4 offices, located in Roscommon, Elphin, Strokestown, and Ballaghaderreen. Our values are to serve our members and the community with the highest professional standards and service. The successful candidate will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit union. They will be required to work primarily from our Roscommon office, but work in our other branches may be necessary from time to time.

Key Responsibilities:

• Provide a quality service to members at the counter to enable them to make lodgements, withdrawals, loan issues, repayments, and foreign exchange handling.
• Process direct debits, standing orders, EFTs, and amend mandates.
• Accurately and diligently handle cash, reconcile balances, and account for any inconsistencies.
• Through training, develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services, and complaints.
• Ensure compliance with existing systems & controls, and policies & procedures.
• Complete other duties as required by the CEO.
• Undertake relevant training as deemed necessary.

Desirable Experience and Qualifications:

• QFA, APA or actively working towards a qualification.
• Strong communication skills and the ability to demonstrate ‘member service’ credentials with a desire to enhance member service at every opportunity.
• Self-motivated with the ability to work independently and also as a team player.
• An appreciation and awareness of the credit union ethos.