IT Admin & End User Support Specialist

IT Admin & End User Support Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for IT Admin & End User Support Specialist in Kuwait. Develop and administer IT Administration/Shared Services plans and programs to administer the IT shared services spectrum from engagement process through delivery and client management, providing services to external clients and internal functions in a shared services environment in line with business strategy and objectives, Group guidelines and policies. IT support for end users. Join us in connecting people and improving lives! Responsibilities:

• Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
• Drive standardization & process optimization in close cooperation with IRR priorities.
• Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.
• Drive cross functional alignment on country training needs (HR/FiCO/Products).
• Define and provide training courses to provide targeted, process-oriented training programs.
• Perform service desk procedures effectively.
• Apply corporate security policies and procedures to end users.
• Ensure all IT telecom, voip, switching and routing infrastructure installations and setups are met industrial standards and compile detailed status reports of service desk products as per designated policy.
• Develop and support IT telecom and network infrastructure solutions with agreed deliverables.
• Plan and assess integration with IT applications and systems services where required to eliminate system hindrances.
• Draft and execute software testing and debugging plans to ensure functionality and quality.

Minimum Requirements:

• Bachelor's Degree in computer science/engineering.
• Good Knowledge of Local reality.
• Exposure and knowledge of the Global DGF entity.
• Excellent communicator in English, both written and oral.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees.
• The most efficient processes and fastest response times .
• The best solutions and best customer service .

Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results. Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility. DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr