Client Service Advisor

Description

Willis Towers Watson is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business, we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. An exciting opportunity is now available for a Client Service Advisor; the primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence. WTW Benefits Salary Negotiable | Annual leave (23 plus 13 flexi days) | Comprehensive benefits from day 1 | Bonus Performance | Pension scheme | Healthcare Allowance (capped €1,500.00) | Educational Support | Life Assurance | Charitable Gift Matching & Fundraising | Group Income Protection | Share Scheme | Employee Assistance Programme | Hybrid Working (2 days per week) | Paid Professional Membership | Volunteer Day. The Role Main responsibilities include:

1. Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all mid-term alterations and queries.
2. Achieve best client service in an efficient and friendly manner ensuring that all client deadlines are met.
3. Achieve an appreciation of each client's business and culture.
4. Support and find opportunities to enable growth of the existing client accounts.
5. Foster beneficial insurer relationships.
6. Follow company procedures for Renewals and New business.
7. Maintain Company and regulatory standards/requirements including compliance.
8. Participate in project work.
9. Provide technical support to colleagues and help in resolving their client problems.
10. Build relationships and provide support to a number of different teams across local and offshore business.
11. Act as an ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business.

Qualifications

The Requirements

• CIP qualified.
• Successful and proven experience working for an insurer or broker.
• All-inclusive client advocate and excellent problem solver.
• Passion for learning about and understanding the insurance industry.
• Hardworking, proactive and flexible with a desire to take early responsibility.
• Good IT skills including a high level of proficiency with the Microsoft Office suite.
• Good interpersonal, organizational, analytical and communication skills.
• Highly accurate with good attention to detail in completion of all tasks.

Ready to take your career to the next level? Apply now and be part of a team that values excellence and innovation. About WTW CRB WTW Corporate Risk and Broking (CRB) is now one of the leading wholesale providers of insurance solutions to the broker market in Ireland. We provide a broad range of services and solutions to thousands of clients, ranging from small businesses to the largest multinational corporations, which include risk assessment, risk management and advisory, risk transfer and placement, and claim advocacy. Equal Opportunity Employer WTW are an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our utmost to accommodate you. #J-18808-Ljbffr