Quality Assurance Specialist
Job details
Join Our Team as a Quality Assurance Specialist! Are you detail-oriented, tech-savvy, and passionate about ensuring top-notch quality? Do you thrive in fast-paced, dynamic environments? If yes, we want YOU to join our team! What You’ll Do: As a Quality Assurance Specialist , you'll play a pivotal role in upholding excellence across multiple accounts. You’ll work closely with agents and clients to monitor performance, provide actionable feedback, and ensure standards are consistently met. HOW TO APPLY: Application Link: Application Code: JAZZHR Key Responsibilities:
- Monitor and evaluate agent performance across 5-10 clients.
- Maintain in-depth understanding of client-specific policies and standards.
- Analyze data and generate reports to identify opportunities for improvement.
- Coach agents, share insights, and help them grow.
- Collaborate with teams to maintain exceptional agent and client satisfaction.
- At least 1 year of experience in a WFH/BPO setup and/or;
- At least 1 year of experience as a QA Specialist or any quality-related role.
- Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk
- Strong understanding of e-commerce and client-specific standards
- Exceptional attention to detail with sharp analytical and problem-solving skills
- Ability to coach agents effectively and provide actionable feedback
- Collaborative team player who thrives under pressure and can manage multiple accounts
- Laptop/Desktop: Ryzen 5 or Core i5 processor (or higher).
- Internet: Stable connection of at least 20 Mbps (with a backup).
- Power: Backup power source for uninterrupted work.
- Headset: Reliable headset for meetings and call monitoring.
- $5/hour
- Paid Time Off
- Comprehensive Health & Dental Insurance
- Holiday Bonus
- Work from Home - Enjoy the flexibility of remote work
- Room for Advancement - As we grow, so do your opportunities!
- Be part of a supportive and dynamic team.
- Opportunities for growth and skill development.
- Work in the comfort of your own home while collaborating with global clients.
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