Manager, Customer Onboarding, Deel HR | EMEA
Job details
Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. What you will do:
- Develop a team of Implementation Managers through hands-on coaching and mentorship.
- Drive the HCM Data Migration Methodology and processes for new customers.
- Successfully resolve customer escalations for maximum satisfaction and positive relationships.
- Drive customer adoption of key features and best practices.
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.
- Support hiring & onboarding of new Implementation Managers.
- Track, monitor & continuously improve performance on key metrics & KPIs.
- Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
- 5+ years of SaaS experience in professional services or implementation.
- 3+ years of HR implementation experience.
- 3+ years of Data Migration / ETL experience.
- 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
- Relentless prioritization and time management.
- Unwavering energy to help your team and your customers.
- Strong attention to detail and ability to solve complex, interdependent problems.
- Flexibility to scale and adapt to changing organizations and responsibilities.
- Experience working with clients and team members from multiple countries and across multiple time zones.
- Experience working on a remote team.
- Experience working at a high-growth start-up or scale-up.
- Fintech or HR tech experience.
- Multilingual abilities.
- Provided computer equipment tailored to your role.
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including WeWork access where available.
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