Training Specialist II New Bengaluru, Karnataka, India
Job details
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. As a Training Specialist your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, and especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with Diligent. This role will support the EMEA Region working a shift of 1.30pm-9pm. As a member of the Training team, you will join a group that is passionate about living Diligent’s corporate values and which has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued Diligent services and to recommend our services and support to friends and colleagues.
Key Responsibilities
- Ability to deliver Webinars, remote and onsite client workshops in 3 or 4 Diligent Products
- Ability to convert training conversation to a potential lead generation as appropriate
- Driving product adoption
- Successfully collaborate with CS and Sales counterparts to drive penetration of Diligent’s solutions.
- Collaborate with Training Team Lead on improving training processes and successful completion of tasks and projects
Required Experience/Skills:
- 3-5 years of experience
- Recognize Cultural differences and apply flexible approach as and when necessary to deliver desired results
- Ability to collaborate to improve process
- Good planning and time management skills
- Aptitude in creating customer facing training videos
- Ability to deliver individual, group, webinar and face-to-face training
- Focus on educating users and driving adoption
- Occasional travel for professional development, customer user workshops or corporate meetings required
- Experience with administrative processes
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
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