Home Saudi Arabia Customer Experience Engineer

Home Saudi Arabia Customer Experience Engineer

Customer Experience Engineer

Full time at AITS in Saudi Arabia
Posted on February 6, 2025

Job details

Main Responsibilities:

  • Provide expert-level technical support for Automation and AVEVA software, including troubleshooting, problem analysis, and resolution.
  • Assist customers in optimizing the performance and functionality of AVEVA solutions within their automation environments.
  • Lead and mentor junior support engineers, providing guidance on complex technical issues and best practices.
  • Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution.
  • Develop and deliver technical training to customers and internal teams on AVEVA software and automation systems.
  • Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.
  • Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.
  • Participate in the testing and validation of software updates, patches, and configurations.
  • Provide feedback to product development teams on recurring issues and feature Requests
Qualifications:
  • B.S. Computer Engineering, or any related fields.
  • 3+ years experience as Technical Engineer or equivalent.
  • Proficiency in AVEVA System platform, InTouch, Historian, and database applications.
  • Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
  • Must have worked in large-scale System Platform implementation.
  • Excellent communication, collaboration, and problem-solving skills
  • Ability to manage multiple projects and clients effectively.
If you want to make a mark, contribute to groundbreaking projects, and be a part of a team that's shaping the future, we want to hear from you. Send your CV to career@aitsmena.com Join us, and let's co-create the future!#J-18808-Ljbffr

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