Job details
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet. Hospitality is a work of heart, Join us and become a Heartist.
Job Description
- Ensure consistent supply of clean, neat and quality linens and uniforms.
- Perform laundry activities according to health standards department.
- Conduct interviews, supervise, train, schedule, counsel and evaluate staff.
- Ensure laundry equipment and facility are in best operating condition.
- Perform laundry functions in complete compliance with guidelines and requirements.
- Conduct budgeting, forecasting and inventory control.
- Report to the Housekeeping Manager and/or the Executive Housekeeper about activities progress and issues if any.
- Ensure to maintain top level cleanliness by following set policies, standards and procedures.
- Lead staff relations effectively within the laundry department.
- Handle concerns of guests and follow up on activities as required.
- Ensure to promote actively teamwork within the laundry department and maintain strong interdepartmental relations.
- Plan, organize and hire all laundry colleagues.
- Supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.
- Supervise outsourced laundry services, for quality and standard procedures.
- Ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
- Ensure a correct and economical use of all the chemicals and that the formulas are respected.
- Ensure a proper storage of the chemicals, respecting the environmental procedures.
- Maintain the linen and laundry par stocks.
- Ensure laundry staff has a full knowledge of all the textiles and their proper care.
- Constantly check the linen, uniform for cleanliness and defects and recommend replacement if necessary.
- Maintain constant linen flow to the floors and the outlets.
- Ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
- Maintain a record of consumption of all the chemicals per wash and prepare monthly productivity reports.
- Assist laundry and housekeeping operations during daily peak hours.
- Ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
- Ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
- Maintain complete and readily accessible files.
- Continuously study and evaluate the operations and procedures to increase revenue and productivity.
- Ensure proper handling of lost and found items.
- Participate in monthly inventories.
- Follow up daily check lists.
- Work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- Ensure a proper coverage and supervision of the Laundry at all times.
- Respect schedules, terms and deadlines as agreed with the Management.
- Ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- Conduct/attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
- Be an ambassador of the Laundry and of the hotel, in and outside the workplace.
- Ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
- Report for duty punctually wearing the correct uniform and name tag. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- Provide friendly, courteous and professional service at all times.
- Maintain good working relationships with colleagues and all other departments.
- Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Qualifications
- Previous experience in a laundry management role within a luxury hotel.
- Knowledge of laundry operations, equipment, and chemicals.
- Excellent written and verbal communication skills.
- Strong leadership and team management skills.
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