Key Account Manager

Key Account Manager (KAM) Location : Malad East-Mumbai Is iThink Logistics a Logistics Company? No, we’re not. Surprised? Let us tell you a little on what IThink is all about. At IThink, we think about serving only the best for our customers while helping them grow their businesses easily and efficiently. Think of it as us making the whole painful process of delivery and shipment a walk in the park for everyone! Then what exactly is IThink? Here’s the answer you’re looking for: IThink is a courier aggregator company where we assist numerous e-commerce sellers to ship their products across multitudes of pin codes with the help of our courier partners. In simple words, we make the entire process of delivering parcels and smiles to customers easy for eCommerce sellers. Our services extend to more than 26,000 pin codes across the country. How does that sound for expansion? Haha! Sounds pretty cool, doesn’t it? We know! Who are we on the lookout for? Before we move on to what we are looking for, let’s look at one word that describes what we aren’t looking for; a robot. We are seeking an experienced and dynamic Key Account Manager (KAM) to join our team. The KAM will play a crucial role in managing and expanding relationships with our key clients, ensuring their needs are met with the highest level of service. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of the courier and logistics industry. Who can apply? Think you’ve got it in you? Let’s check the requirements: • Having min 7 to 8 years’ experience in B2C Sales. Preferably from Ecom or Logistics Industry. • Revenue handling capacity should be 5 to 7 Cr monthly worth of client base . (Preferred brand : Myntra , reliance handling experience.)• Proficiency in English and local language. • Proficiency in MS Office. Hands-on experience with CRM software is a plus. • Self-motivated with a results-driven approach What duties does the job involve? During your time as a KAM in our ITL team, you will do the following: 1) Client Relationship Management: • Develop and maintain strong, long-lasting relationships with key accounts. • Act as the primary point of contact for assigned accounts, addressing their needs and concerns promptly. • Conduct regular business reviews and meetings with clients to assess satisfaction and identify opportunities for improvement. 2) Account Development: • Identify and pursue opportunities for upselling and cross-selling additional services to key accounts. • Develop and execute account strategies to meet and exceed client expectations. • Collaborate with internal teams to tailor solutions that address client-specific requirements. 3) Performance Monitoring: • Monitor account performance metrics, ensuring that service levels and delivery standards are consistently met. • Analyze data and client feedback to identify trends and areas for improvement. • Prepare and present reports on account performance and service outcomes to clients and senior management. 4) Problem Resolution: • Address and resolve any issues or conflicts that arise with key accounts in a timely and effective manner. • Work closely with operational teams to ensure that client concerns are addressed and resolved to their satisfaction. 5) Market Insights: • Stay informed about industry trends, competitive landscape, and market developments to provide valuable insights to clients and the company. • Share knowledge and best practices with internal teams to drive continuous improvement. Why you should become a part of our ITL team: If we were to define our team in one hashtag, it would be #squadgoals, how is that for team spirit? If you’re someone that wishes to work at a place where you can grow, learn and have fun at the same time, iThink is just the workplace for you. We make sure you never feel like work is a chore, because we sure don’t think of it that way! Come work with us? What are the perks and benefits of working with us? As an ITL team member, you can get a deeper understanding of your career with our industry experts. With us, you will have: • Paid leaves / maternity/ paternity leave. • Paid period leaves for women • Health Insurance. • Flexible working hours