Facilities & Events Manager

#JobAlert #WeAreHiring #Sodexo #BePartOfSomethingGreater #Belong #Act #Thrive At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience, energy management, and benefits & rewards services. We harbor an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, everyday. Our employees believe that working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. Here’s an opportunity to be a part of an organization which is fueled with the brand purpose of creating a better everyday for everyone to build a better life for all. Detailed Job Description attached. Key Aims Ensure local delivery of all day-to-day facilities and services at the site, ensuring cost, quality, and compliance metrics are achieved by Sodexo. Ensure client employee engagement program is developed and well run and received by all stakeholders. Responsible for relationship management with Client senior managers and business leaders to ensure services support and facilitate the full range of business operations. Deliver profitable services against a backdrop of high expectation for a high-profile headquarters facility; drive quality and integrity of the services while supporting the achievement of the contract’s financial objectives; effectively manage multiple client stakeholders with different priorities. Identify opportunities for innovation and growth within an environment that can be changeable and has conflicting priorities from different stakeholder groups. Lead a site level operation in multiple service lines and from within third party suppliers and drive the team to deliver site objectives. Drive the quality and integrity of the services provided whilst supporting the achievement of the contract financial objectives. Effectively engage and influence key stakeholders from within client and Sodexo. Principle Duties and Responsibilities: Lead a site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations. Liaison with client and chair recurring weekly and monthly KPI meetings. Track and ensure timely renewal of license and payments for south Asia sites and operational support to SEA offices. Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the site and effectively plan and manage team deployment and task allocation. Deploy compliance processes and identify / escalate operational risks to governance teams. Maintain ethics and compliance values even when potential risk exists, for both Sodexo and the Client. Be fully responsible for the services, infrastructure and project delivery across the site. Establish and develop key relationships with Client senior management and the service providers to enable successful delivery of cost savings and service level agreements. Participate in contract governance forums. Ensure undisrupted delivery of all facility operations to the business through internal and contract resources. Financial management of site Target budget including core variable budget and discrete budget, whilst maintaining Sodexo P&L. Drive operational excellence and therefore an efficient operating model in order to minimize the overall operating cost of the facility, including managing costs and inventory efficiently and effectively. Ensure compliance with Sodexo’s, the Client’s, and statutory regulations regarding safety, health & safety, and equal opportunities. Ensure that in-house training and staff development is effectively carried out in accordance with the training and development plan. Understand contractual obligations and meet client expectations under the agreement. Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy. Maintain close communication with other departments to ensure smooth operations. Adhere to occupational health, compliance, and safety & injury management regulations. Drive Team Management and development for overall site team. Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms. Employee Engagement and Events Management Enhance and further develop best in class employee engagement initiatives to be reviewed/approved by client, and ensuring our team are also receiving input from the client BU units, thus ensuring all events are successfully supported. Develop annual employee engagement calendar and review with client, work with marketing team for support and execution, take feedback and improvise. Event AV, catering, seating and furniture support/setup and site decorations. Ensure site operations team are focused on employee engagement priorities and requirements in line with client expectations. Key Result Areas: Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation. Work closely with Customer, peers and subordinates to foster close working relationship. Provides leadership to site team to ensure operational excellence is continually achieved. Staff development and training to improve productivity & competencies. Roll out the branding policy and follow as per specification. The timely preparation and submission of payroll and notice of change forms. Responsible and adherence to all Safety, Health and Environment Procedures and Reporting. Customer retention and to participate in contract renewal. Staff training and retention. Ensure all billing on time (Base and Ad-hoc works). Acquire more Ad-hoc works on site to increase business volume. Meeting projected gross margin targets. Key Competencies: Minimum 4 of relevant years’ with considerable experience in Hospitality management as core along with FM as an overarching responsibility. Experience of delivering a range of soft services (AV support, housekeeping / cleaning, meeting & events, food / catering, etc) and hard services. Exposure within a Corporate FM / Building FM environment (Commercial buildings). Experience in Hospitality and Office management preferred. Good communication skills and an ability to deal with individuals at all levels of the organization. Computer literacy (MS Word, Excel, Outlook), with excellent oral and written communication and presentation skills. Must be well-organized and possess excellent time management skills and teamwork skills. Strong interpersonal relations ability, excellent oral and written communications skills. Commitment to continuous improvement and best practice. #J-18808-Ljbffr