Junior Insights Analyst

ABOUT US DataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients’ business problems. ABOUT THE JOB The DataEQ Analyst Team is an exciting group of passionate and detail-oriented data experts who believe in the value of social media as a source of actionable business insights. We are looking to hire a Junior Insights Analyst who can report for us on various verticals including but not limited to financial services, politics, automotive, and retail. The analyst will provide clients with insights to inform strategic and operational interventions for a range of business use cases, from customer experience to governance. Our clients are leaders in a range of diverse industries including financial services, telecommunications, and retail. Using DataEQ’s proprietary platform, the analyst will compile reports based on quantitative and qualitative analysis of social media data. Our analysts work closely with account directors and directly with clients, to develop research briefs and present their report findings. Internally, analysts consult with a methodological eye on a variety of business projects and client solutions. Our best analysts are talented connectors of quantitative and qualitative consumer, competitor and market data, and are skilled at contextualising and communicating insights, verbally and visually. Our environment is fast-paced and deadline-driven, so you'll also need to manage your time in a way that balances time for thinking, with time for execution, and be willing to learn a lot as you go. WHAT YOU’LL BE DOING DAY-TO-DAY

1. Using our proprietary software, you’ll analyse, segment, visualise and interpret social data into monthly, weekly, quarterly and annual reports, typically in PowerPoint format.
2. Creating compelling data stories, leveraging our core products to leverage informative, actionable insights.
3. Presenting report findings to clients.
4. Thinking about unique ways to report on our data.
5. Weighing in on methodological components of reports, offering insight into how to improve existing measures where necessary.
6. Partnering with internal DataEQ stakeholders to drive wider business objectives.

WHAT WE’RE LOOKING FOR Required:

1. A bachelor’s degree in a relevant field, including Social Sciences, Economics, Marketing or Arts
2. A strategic thinker
3. At least 1-2 years’ experience working in a research-focused environment, preferably in understanding consumer or human behaviour
4. PowerPoint and Excel skills
5. Basic understanding of statistics
6. A passion for qualitative research and data story-telling and the ability to find the business-related so-what
7. A strong track record of working under pressure to meet deadlines
8. Excellent verbal and written communication skills. Previous experience writing reports for corporates is an advantage
9. Good project management skills and proactively communicating updates to leadership on projects
10. Attention to detail and the ability to identify and communicate trends is a key competency for this role
11. Comfortable presenting key findings from data to clients and/or large audiences
12. An understanding and interest in data visualisation and storytelling from big data
13. Curiosity and drive to understand and explain real-world phenomena and trends
14. Experience in working with, or knowledge of SQL, Python and/or R is advantageous, but not required

We have a culture that encourages curiosity, innovation, and freedom, but calls for intellect, emotional intelligence, and performance. This is an incredibly exciting time to be joining DataEQ as we build out our unique data capabilities in SA and abroad. Those with unusual career paths or career changes are encouraged to apply — if you believe your skills can help us accelerate our global growth, we want to hear from you. WHY YOU’LL LOVE WORKING WITH US If you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the flexibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. Should you be located in one of these cities and you crave interpersonal connection, we do offer various opportunities to interact in person. Our Jozi and Cape Town colleagues can enjoy our “Together Tuesdays” where we get together in a coworking space to enjoy the social engagement a few of us need. We also have monthly drinks to encourage less task-oriented discussions and more connection and banter. In addition to our flexible and remote working culture which we LOVE, we have many more reasons why you should join our team:

1. A collaborative and nurturing company environment
2. Generous annual leave
3. Market related remuneration packages
4. Regular company status meetings to ensure everyone is aligned and working towards the same purpose
5. Long-term service compensation after 5 years and 10 years
6. Fully remote work environment with access co-working space
7. A solid work from home setup, which includes a contribution towards your WiFi expenses
8. Optional Pension Fund, Medical Aid and Group Life
9. A birthday lie-in
10. Personal development budget
11. Monthly team socials

NOTE TO APPLICANTS We appreciate every application we receive and try to give each due consideration. We do receive many though, so please be patient in hearing back from us, and consider that your application has been unsuccessful should you not hear back from us within 14 days of applying. To help us respond faster, please read the requirements carefully and ensure your application contains the details we need. Incomplete applications won't be considered. In line with DataEQ's commitment to employment equity, applicants are encouraged to apply. #J-18808-Ljbffr