UX Researcher - Ecommerce Analytics & Testing

About the Role: We are seeking an experienced UX Researcher to join our ecommerce team, focusing on data analysis and user testing initiatives. This role combines quantitative and qualitative research methods to drive evidence-based design decisions and optimize the customer journey on our ecommerce platform. Key Responsibilities:

• Design and execute user research studies, including A/B testing, usability testing, and customer journey mapping
• Transform complex data sets into actionable insights for stakeholders
• Develop testing frameworks and methodologies to evaluate user experience
• Analyze user behavior patterns and identify opportunities for improvement
• Collaborate with product managers to define research objectives and success metrics
• Present findings and recommendations to cross-functional teams
• Create and maintain research documentation and testing protocols
• Monitor and report on key user experience metrics

• Bachelor's degree in Human-Computer Interaction, Psychology, Statistics, or related field
• 4+ years of experience in UX research, preferably in ecommerce
• Strong background in quantitative research methods and statistical analysis
• Proficiency in research tools and analytics platforms (e.g., Google Analytics, Optimizely)
• Experience with user testing tools and methodologies
• Excellent data visualization and presentation skills
• Strong project management and organizational abilities

• Master's degree in related field
• Experience with SQL and data manipulation
• Knowledge of UX design principles and best practices
• Familiarity with ecommerce platforms and metrics
• Experience with heat mapping and session recording tools

• Statistical analysis and hypothesis testing
• User testing methodologies
• Data visualization
• Research tool proficiency
• Basic understanding of web technologies

• Strong analytical thinking
• Excellent communication skills
• Problem-solving ability
• Attention to detail
• Cross-functional collaboration