Customer Service Executive (Supply Chain)

Full time at LVMH in Saudi Arabia

Posted on February 5, 2025

Job details

CONTEXT: LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations. The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Perfumes & Cosmetics division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy and Guerlain, and young brands with strong potential like Benefit Cosmetics, Fresh and Make Up For Ever… All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image. LVMH Beauty Middle East manages 11 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Benefit Cosmetics, Fenty, Fresh & MFK. LVMH Beauty Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents’ structures. PURPOSE OF THE POSITION As a member of the Supply Chain Department, the Customer Service Executive is responsible for the complete follow-up of the market orders in terms of service levels, issuing the necessary adjustments and liaising with the warehouse team / 3PL to improve the lead-time. MAIN RESPONSABILITIES: Invoicing Process:

Processing sales orders in ERP system for wholesale customers.
Processing stock transfer to brand boutiques.
Daily reporting of confirmed sales orders.
Ensuring that the Warehouse daily receives Pos.
Issuing returns and following up with the Warehouse the receipt of goods which were returned.

Ensure an Excellent Customer Service:

Updating the shortages for the daily out of stock report in the sales report.
Launches on Time Ratio report updating and follow-up. She/He will also need to identify the root causes of any delay.

Warehouse Operations Controlling:

Ensuring that the customers’ claims are immediately solved by taking the proper action and are reported daily.
Continuous follow up of the delivery lead-time of orders.
Ensuring that targeted delivery lead time is met.
Market returns follow-up from end to end and daily reporting of the issued credit notes.
Preparing the monthly report of the 3PL performance.

Purchase order follow up:

Commutating invoices.
Sharing shipment details with the warehouse.
After reception of each PO, send claim to supplier and update the follow up file.
Effective communication and strong interpersonal skills are highly required as the position requires co-ordination with other staff.

PROFILE Personal skills:

Effective communication and strong interpersonal skills are highly required.
Customer service oriented.
Meticulous and detail oriented.
Well organized.
Highly dedicated and committed.

Know How:

Good knowledge of logistic issues (Incoterms, custom, transport, etc.).
Efficient in MS office package.
Proficiency in any international ERP system and SAP is a significant plus.
English fluent.

Diplomas / Experience:

Scholar background & successful professional experience in back-office administration / customer service are required.
Previous experience in cosmetics/luxury industry is an advantage.

What Can We Offer?

A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
As part of LVMH we offer career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.

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Hiring company

LVMH

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Customer Service Executive (Supply Chain)

Job details

Apply safely

Hiring company

LVMH

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