Head of store experience

Add expected salary to your profile for insights We are seeking an experienced and customer-focused professional to lead our retail IT operations and drive innovation across our store network. This role is pivotal in ensuring our retail environments are equipped with state-of-the-art technology that enhances the guest experience and supports business objectives. The successful candidate will spearhead initiatives to implement smarter, more efficient solutions that optimize store performance, enhance team productivity, and maximize system uptime. Key priorities include delivering seamless technology experiences, fostering a culture of innovation, and ensuring our stores remain at the forefront of industry advancements. Achieving success in this role requires a strategic approach to operational efficiency, a commitment to elevating customer interactions, and a dedication to our mission of being Better for Customers and Simpler for Stores. Who We Are OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smoke Mart Giftbox, and in S. A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia. What we offer A collaborative work environment that supports creativity and innovation. Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking. Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse. Work in our newly renovated offices on The Parade, close to boutique shops and excellent cafes and restaurants. Work flexibly, with work from home and flexible working potential. Stay refreshed and alert with access to espresso coffee machines all day long (don’t worry, we’ll teach you how to use them too!). Access to exclusive staff benefits via our OTR App. Access to our free and confidential Employee Assistance Program (EAP). Your contributions Collaborate with the Business Operations team to analyze customer experience insights and implement strategies that drive efficiency, delivering a fit-for-purpose store technology experience. Build and lead a high-performing Store Experience support team to provide 24x7x365 support for our national retail footprint. Align technology initiatives with business vision, leveraging advanced solutions such as Io T to enhance the guest experience in retail stores. Partner with cross-functional IT teams to develop and maintain a structured, efficient, and repeatable store build process for new store openings and conversion projects. Manage national inventory levels and take ownership of Opex and Capex budgets to ensure cost-effective store technology management. Equip team members with the right tools and resources, empowering them to deliver exceptional service and support. What we are looking for Experience leading retail store teams Proven experience in a senior leadership role within retail operations Strong understanding of customer experience management, innovation, and store operations Excellent leadership, communication, and interpersonal skills Ability to think strategically and execute with precision Good knowledge on ITIL (Incident, Change) Ready to elevate your career and drive meaningful change? Join us in revolutionizing the IT landscape—apply today and become a vital part of our transformational journey! #J-18808-Ljbffr