SAP iXp Intern - Support Engineer SAP Analytics Support

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. About the SAP Internship Experience Program The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

• Support SAP software that is being used by industries, governments, and multinational companies around the globe;
• Investigate and resolve critical system issues via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
• Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
• Constantly empathize with our customers and call them whenever necessary;
• Be a team player that is both eager to learn and to share knowledge;
• Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.
• Meet, work and talk with colleagues and customers from all around the world!

What you bring:

• Proactive and self-motivated individual with strong problem-solving skills, capable of tackling issues of varying complexity using logical thinking.
• Adaptable and flexible, able to handle both routine tasks and major organizational changes.
• Takes ownership and responsibility for assigned tasks, actively seeks opportunities for personal growth and development.

Required:

• Currently enrolled in a University degree in Computer Science, Business and Technology, or related areas with at least 2 years until graduation.
• Excellent English communication skills (written and oral).
• Excellent diagnostic and technical analysis skills.
• Ability to assess, plan and troubleshoot while collecting information about the customer issue.

At least some of the following subject matter:

• Operating systems (Windows Server, Linux, command line interface).
• Data communications and networking ( TCP/IP, DNS).
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging.

Preferred:

• Experience in troubleshooting distributed systems, including installation, migration and networking.
• Knowledge of business and financial processes.
• Experience working with customers is a plus.

Meet your team: We are the SAC Team, part of the Business Technology within the SAP Technical Support. Our team values learning and sharing knowledge. Together, we uplift and support one another, always speaking our truths with honesty and integrity. We foster an environment of collaboration, freely sharing knowledge and inquiring without hesitation, a place we also have fun. Our office serves as a hub for connection, where we forge strong bonds as a team. We approach our work with an insatiable curiosity, constantly seeking to expand our understanding and assist and respect both our fellow teammates and valued customers. Please upload your CV in English. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 418204 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid. Job Segment: SAP, Analytics, ERP, Cloud, System Administrator, Technology, Management #J-18808-Ljbffr