Direct Response Representative (Japanese Speaking)

Direct Response Representative (Japanese Speaking)

Apply locations Kuala Lumpur (Flexible) time type Full time posted on Posted 21 Days Ago job requisition id JR106367 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together. Direct Response Representative Location: Kuala Lumpur Job Description Are you a recent graduate or early in career with a passion for sales and customer engagement? Genesys is looking for a motivated individual to join our team as a Direct Response Representative (DRR). In this role, you will help identify and qualify new sales opportunities, focusing on warm leads and collaborating with our Sales team to build a consistent pipeline that drives revenue growth. Key Responsibilities

1. Manage and respond to inbound (warm) leads: Evaluate customer interest generated through a variety of channels. Follow-up within required timeframes, ensuring a prompt and effective qualification process. Move prospective customers through the sales funnel.
2. Prospect & identify opportunities: Learn and apply strategic techniques to identify potential customers and uncover key contacts within target accounts.
3. Nurture relationships: Serve as a trusted advisor to prospects, helping them understand the value of our solutions.
4. Conduct high-level product demonstrations: showcase Genesys products and capabilities.
5. Achieve targets: Meet quarterly goals by transforming leads into opportunities, tracking key performance indicators, and maintaining strong follow-up practices.

Qualifications

1. Educational background: A bachelor's degree in business, Marketing, Communications, or a related field.
2. Communication skills: Strong written and verbal communication skills. English fluency and Japanese Native.
3. Tech savvy: Comfortable using digital tools and platforms, with a willingness to learn new technologies.
4. Organizational skills: Ability to manage time effectively, prioritize tasks, and meet deadlines.
5. Team player: Eager to collaborate with cross-functional teams, especially within sales and marketing.
6. Growth mindset: A desire to continuously learn and improve, both personally and professionally.
7. Innate curiosity: A natural drive to ask questions, explore new ideas, seek out innovative solutions, and continuously learn.

What you bring to the role:

1. Entrepreneurial spirit: You are driven, self-motivated, and excited about helping customers succeed.
2. Tech enthusiast: You have a natural curiosity about technology and how it can solve business challenges.
3. Strategic thinker: You can think critically and develop strategies that drive results.
4. Goal-oriented: You set goals and work diligently to achieve them.
5. Career-growth focused: You see this role as a steppingstone towards a future in sales and are eager to develop the skills necessary to advance within the company.
6. Sales aspirations: You are excited about the opportunity to eventually transition into a direct sales role and are committed to developing your career in this direction.

Direct Response Representatives will receive in-depth role training and will also be supported through year one by the Genesys Early in Career program, an impactful, add-on experience designed to help new graduates make connections and learn new skills. This is a great opportunity for someone looking to start a career in sales with a dynamic, growth-oriented company. We invite you to explore Genesys and learn about our award-winning culture and industry-leading offerings. Benefits – Malaysia

• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Medical and Life Insurance
• Dental, Health Screening and Vision reimbursement benefits

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. If a Genesys employee referred you, please use the link they sent you to apply. #J-18808-Ljbffr