Customer Service
Full time
at Sifu Edu & Learning Sdn Bhd
in
Malaysia
Posted on February 5, 2025
Job details
- Respond to queries from parents, students, and tutors via various communication platforms.
- Explain services, packages, tutor availability, and payment options.
- Match suitable tutors with students based on their requirements.
- Facilitate communication and ensure smooth onboarding and class scheduling.
- Address and resolve customer concerns or escalate as needed.
- Maintain and update schedules, attendance, and payment records.
- Follow up with clients for feedback and satisfaction.
- Promote engagement through information on promotions and new services.
- Provide exceptional customer support aligned with SifuTutor’s values.
How do your skills match this job?
Your application will include the following questions:- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Role?
- Do you have customer service experience?
- How would you rate your Bahasa Malaysia language skills?
- How would you rate your English language skills?
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