Job Opportunity - Receptionist

Greet visitors, determine nature and purpose of their visit, and direct to appropriate persons or destinations. Record details of visitors and issue security passes if necessary. Answer, screen, and forward calls, and take messages. Deal with enquiries, e.g. by providing basic information or brochures about the establishment, and record details of enquiries. Hear and handle complaints, e.g. from customers or the public. Make reservations, schedule appointments, and maintain appointment calendars. Receive payments and record receipts. Maintain the reception area, provide refreshments, and make sure that the employer’s safety and security procedures are always followed. Perform administrative support tasks such as proofreading, word processing, mail handling, banking, filing, and maintaining pay records, invoices, balance sheets and other documents. Communicate with others in the establishment, e.g. to exchange relevant information. Knowledge & Skills

• Customer Service
• Communication with customers
• Use Microsoft Office
• Communicate verbal instructions
• Adhere to organisational guidelines
• Disseminate messages to people
• Communicate by telephone
• Maintain reception area
• Administer appointments
• Disseminate internal communication