Associate Manager Information Technology

ThoughtFocus Overview: ThoughtFocus, a product engineering, software solutions and ITES Company, provides business centric IT services and products to its clients globally. ThoughtFocus with its offices across US, Philippines and India has evolved long term partnerships with its clients to realize their business driven technology initiatives. ThoughtFocus has a proven methodology to raise efficiencies and increase customer satisfaction. Our methodologies are aligned to a two-pronged approach focusing on research and practice. This has enabled ThoughtFocus to collaborate effectively with the client’s business and create dedicated centres of excellence for our clients. POSITION PURPOSE The Associate Manager will be responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of the network infrastructure to include desktop PC’s, servers, network equipment, and software applications. The Associate Manager will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation. DUTIES AND RESPONSIBILITIES • Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference. • Plan, organise, control and evaluate IT and electronic data operations. • Design, develop, implement and coordinate systems, policies and procedures • Ensure security of data, network access and backup systems. • Develops, maintains, and monitors procedures for all server backups and network usage. • Team management, communicate job expectations and appraise their performance. • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. • Manage MPLS and dedicated leased internet circuits. • Identify utilization patterns and their effect on operation/system availability and performance expectations • Anticipate communication, network problems and implement preventive measures. • Audit systems and assess their outcomes • Preserve assets, information security and control structures • Ensure timely user notification of maintenance requirements and effects on system availability. • Keep confidentiality of the company & client information. • Ensures compliance of IT Security Policies; provides support in security management and supports networking and security services in LAN, WAN. • Makes recommendations for new equipment and services to purchase and work with various vendors for procurement. • Perform on-site and remote technical support. • Assist in the organization and inventory of all hardware and software resources. • Maintain excellent communication with rest of the IT Team on all tasks and projects. • Creates and maintain good technical documentation. • Team handling and task management experience. • Responsibilities may require working in non-regular office hours in response to needs of the systems being supported. EDUCATION, KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES REQUIRED Education and Experience: • Bachelor’s degree is mandatory. • 15 years of systems/network experience is required. Skills and Abilities: • 12+ years of experience with Cisco based networks, Windows desktop OS and Server platforms. • Solid knowledge of LAN/WAN configurations and trouble shooting. • Hands on experience on managing Cisco/Palo firewalls & routers is mandatory. • Should be strong at configuring and troubleshooting Cisco LAN switches, routers, firewalls & network related problems. • Should have good experiencing in configuring and managing VLANs, QoS on Cisco based devices. • Strong knowledge on the working and configuring IP addresses on the LAN & WAN. • Hands on experience in installation & trouble shooting OS and application software. • MS Windows and software troubleshooting skills. • Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work independently. • Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skills. • Experience in managing IT infrastructure on the cloud is essential.