Technical Support Specialist
Job details
Acutis Diagnostics is a growing clinical laboratory located in Hicksville, NY. We pride ourselves on providing expert, accurate and concise results as a product of our highly talented and passionate team of professionals. We believe the team we build today will be the foundation of our future success. Support Analyst Responsible for Integration, Daily systems check, Reconciliations, troubleshooting crossover issues, Documentation of standard operation procedures. The Support Analyst is responsible for the following:
- Remote Trouble shooting client Computers
- Remote Software installation on client computers
- Monitor server logs
- Supporting Integrations spanning Multiple interfaces
- Documentation of Integration progresses in Jira
- Documentation of SOPs
- Troubleshooting issues with interfaced Applications
- Monitor data flow between systems
- Supporting patient portal and dependent applications
- Performing daily systems checks multiple times a day
- Monitoring support ticketing system in Jira
- Monitoring of reconciliations in LabDAQ
- Ability to Learn Solutions Quickly
- Technical Documentation
- Written Communication
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