Ownership Experience Manager

NOTES: This is a full-time position based out of our office in South Bangalore. Please do not apply to this job if you're looking for hybrid or remote positions. ===== Bangalore Watch Company™ was founded in 2018 as India’s first luxury watch brand. We produce high-quality wristwatches in small batches, that are inspired by stories from India. All watches are purchased directly via our website and shipped worldwide from Bangalore.   As an Ownership Experience Manager you will be responsible for (1) managing all existing client relationships and helping them with product use, servicing, and upgrade needs, and (2) being the face of the brand for all inbound inquiries through phone, email, chat and other mediums. 60% of your time will be spent on managing existing client relationships, while the remaining time will be spent on new business acquisitions.   If you see yourself building a career in the luxury industry, confident about your relationship management skills, you may be the one we’re looking for.   Responsibilities:   Activities for existing clients: (60%)  

• Manage VIP client relationships through periodic calls, and emails. 
• Perform relationship checks with existing clients by following the callback schedule 
• Maintain accurate records of all client interactions in the CRM tool. 
• Schedule watch service appointments, co-ordinate watch service pickups/drops 
• Maintain communication with customers during watch service appointments 

  Activities for new business: (40%)  

• Answer all inbound email, phone and chat inquiries, and set follow-ups. 
• Participate in road shows in Delhi, Mumbai, and Bangalore, representing BWC. 
• Maintain accurate records of all leads in CRM. 

  Must-have skills/experience:  

• 2-3 Years of Industry experience in a corporate environment. 
• Prior experience in client relationship management. 
• High levels of professional written and spoken English proficiency. 
• Phone etiquette. 
• Excellent conversational skills, and objection handling. 
• A general tendency to put people at ease during conversations. 
• Experience using a CRM tool. 
• Experience using Spreadsheets. 

Nice-to-have skills/experience:  

• HNI client management experience. 
• Inside Sales experience selling over the phone. 
• Experience selling to International markets - US or UK. 

  Preferred industry experience:  

• Premium banking, Luxury Goods, Luxury Hospitality. 

  CTC:     About Bangalore Watch Company™    Bangalore Watch Company™ is a brand operated by Island East Watch & Fashions Pvt Ltd, headquartered in Bangalore, India. Started in 2018 by couple Nirupesh Joshi and Mercy Amalraj, BWC produces world-class wristwatches that tell stories inspired by a 21st-century view of India. Since its inception, BWC has built a quiet but enthusiastic following around the world.   Website: Email: careers@bangalorewatchco.in