Citrix Infra Lead

We are looking for a highly skilled and experienced Citrix Lead to oversee the design, implementation, and management of our Citrix infrastructure. The ideal candidate will have a deep understanding of Citrix technologies and a proven track record of leading teams to deliver high-quality virtual desktop and application solutions. You will collaborate closely with cross-functional teams to ensure the seamless delivery of services that meet business requirements.

• Lead and mentor a team of Citrix administrators and engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct regular performance reviews and identify training opportunities for team members.
• Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services.
• Provides Subject Matter Expertise on applicable technologies
• Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments.
• Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals.
• Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues.
• Optimize Citrix configurations and resources to enhance performance and user experience.
• Proven experience in a leadership role, managing teams and projects.
• Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops.
• Ensure high availability, performance, and security of the Citrix infrastructure.
• Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions.
• Collaborate with cross-functional teams to define project scope, requirements, and milestones.
• Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.
• Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution.
• Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures.
• Conduct regular security assessments and audits, implementing necessary changes to maintain compliance.
• Establish and maintain documentation for processes, configurations, and troubleshooting guidelines.
• Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment.
• Analyze performance metrics and generate reports for management.
• Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment.
• Liaise with vendors and third-party service providers to support ongoing operations and enhancements.
• Develop and enforce best practices for Citrix environment management and security compliance.
• Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work effectively under pressure and manage multiple priorities.

Job requirement : Have significant experience of 8+ years in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting. Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management. Proficiency in Windows Server administration, networking, and security principles. Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage. Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX). Expertise and hands-on experience in Citrix provisioning services like PVS and MCS. Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc. Hands-on experience in configuring workspace management tools like Citrix WEM. Hands-on experience in managing Citrix Netscalers (ADCs). Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading. Managing hybrid Identity solutions by using Azure Active directory and Domain Services. Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving. Working in Production and Incident Management, requests received from client & customers as per ITIL process. Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations. Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc. Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc. Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities. Participated in Root Cause Analysis in Problem Management lifecycle activities Configured multiple stores of different domains in a single storefront in a CCVAD environment. Customization of Storefront/Workspace URL GUI. Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group. Familiar with common technologies for backup, archiving, and system administration Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud). Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc. Proven technical troubleshooting experience in all Citrix products. Execute daily support functions and processes along with predetermined tasks and activities. Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations. Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues. Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc. Certifications in relevant technologies.