Global Tech Support
Job details
We are seeking for Global Tech Support Notice: Immediate to 15 Days Experience- More than 6 months to 1.5 years (Freshers should not apply) Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware platforms, OS, Network and voice infrastructure • Working knowledge of security software options and functionality preferred • Strong communication, interpersonal and analytical skills to effectively communicate with all levels of employees. Excellent multitasking skills. • Familiarity with remote desktop applications and help desk software (eg. Bomgar) Skills (good to have) • ServiceNow knowledge • Good at handling Escalations (6 months relevant exp)• Outstanding customer service skills and dedication to providing exceptional customer care • Must be self-motivator and self-starter • Exceptional listening and analytical skills • Good hands on exp on Excel. • Additional certification in Microsoft, Cisco or similar technologies is a plus
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