AVP - Fraud Operations

Fraud Ops - Associate Vice President (Individual Contributor Role) Purpose The purpose of the role is to Lead service within Fraud Operations and to facilitate the provision of an efficient and high-quality service to internal and external customers. Prepare detailed management reports that have an impact on cost and/or revenue. Escalate, coordinate and deliver initiative in service improvements in accordance with internal/external policy and regulation. Key Accountabilities:

• Role Holder will facilitate the provision of an efficient and high-quality service to internal and external customers
• Role Holder will work with Service portfolio leads to provide recommendation to uplift standards, policies, strategies and best practices as identified through investigation and customer and colleague feedback
• Role Holder will effectively coach, motivate and enable a team of individual contributors to maintain high performance and engagement;
• Role Holder will collaborate and engage with internal/external stakeholders on fraud investigation and prevention
• Role holder will be responsible for preparing reporting and insights on relevant investigation and received alerts
• Apply relevant specialist knowledge and experience to understand, influence and advise internal and/or external customer and stakeholders
• Lead a dynamic team to achieve identified objectives
• Drive and deliver key change initiatives to address the current and future capabilities needs of the business
• Proactively manage risks, meet all policies and compliance requirements, testing controls, adhere to process and procedures pertinent to role and escalate events

• Skills and motivational coaching
• Stakeholder Management
• Establishing and maintaining relationship
• Effectively managing performances
• Proven ability in executing and delivering key business outcomes.
• Strong written and verbal communication skills
• Demonstrate resilience in a fast paced environment
• Attention to detail and investigation mindset
• A strong, careful balance of empathy, scrutiny, compassion and authoritative emotion and conversation
• Ability to work to time-sensitive deadlines
• The ability to identify problems, brainstorm and analyse answers, and implement the best solutions

• Preferred experience in a Fraud/Financial Crime team or equivalent operational team
• Understand Active Operations Management (AOM), or similar operational management principles, focused on driving correct operational outcome
• The role holder is likely to be educated to degree standards or above