Technical Business Analyst/Application Support Engineer

Job Title: Technical Business Analyst (Application Support Engineer) Location: Hyderabad OR Pune, India (No Relocation) Experience: 5+ Years Position type: FTE (24X7 Support) Job Description: We are looking for a dedicated and experienced Technical Business Analyst to join our application support team, focusing on resolving issues for our Shopify-based systems. The ideal candidate will have over 7 years of experience in technical analysis and support roles, with a strong ability to troubleshoot and resolve issues quickly. Prior experience with Shopify is a significant advantage. Key Responsibilities:

• Issue Resolution: Analyze, diagnose, and resolve technical issues that arise within the Shopify environment, working closely with developers, stakeholders, and support teams.
• Requirement Analysis: Gather, analyze, and document requirements for issue resolutions and enhancement requests from various business units.
• Root Cause Analysis: Perform thorough root cause analysis for recurring problems and work with the development team to implement lasting solutions.
• Prioritization & Triage: Effectively prioritize incoming issues based on business impact and urgency, ensuring critical issues are resolved promptly.
• Collaboration: Work collaboratively with the Shopify development team to provide clear and actionable information for issue resolution and to improve system performance.
• Client Interaction: Communicate effectively with business stakeholders to understand their issues, provide regular updates, and guide them through resolution processes.
• Process Improvement: Identify opportunities to streamline support processes and suggest improvements for faster and more efficient resolutions.
• Documentation: Maintain up-to-date documentation of support processes, known issues, resolutions, and best practices for future reference.
• Monitoring & Reporting: Track support metrics and generate regular reports on issue trends and resolution efficiency.

• Experience: 5+ years of experience as a Technical Business Analyst or Application Support Engineer, preferably in a fast-paced, high-volume environment.
• Technical Proficiency:
• Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.
• Familiarity with Shopify or similar e-commerce platforms is a significant advantage.
• Knowledge of SQL or other data querying languages for data analysis
• Analytical Skills: Strong problem-solving skills with the ability to analyze complex systems and data to identify and resolve issues.
• Communication: Excellent written and verbal communication skills, with the ability to simplify technical details for non-technical stakeholders.
• Project Management: Ability to manage and prioritize multiple support requests while maintaining attention to detail and meeting deadlines.
• Documentation: Experience creating and maintaining detailed technical and process documentation.
• Team Player: A collaborative mindset with the ability to work well within cross-functional teams.

• Experience working in Agile or Scrum environments.
• Familiarity with logging and monitoring tools used for diagnosing issues.
• Knowledge of SQL or other data querying languages for data analysis.

• Be part of a dynamic team, working on complex and evolving support challenges within the Shopify ecosystem.
• Opportunity to leverage and expand your technical and business analysis skills.
• An environment that values collaboration, continuous improvement, and professional growth.