Home Saudi Arabia Retail Manager - East

Home Saudi Arabia Retail Manager - East

Retail Manager - East

Full time at Almajdouie in Saudi Arabia
Posted on February 5, 2025

Job details

Position Retail Manager - East As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability. You will support, coach, and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets. Responsibilities:

  1. Build, develop and implement store and area plans to maximise sales and KPIs performance.
  2. Define, build, and follow up on people development plans in partnership with training and education.
  3. Maintain fulfillment of leadership roles and general headcount through active succession planning and recruitment.
  4. Lead by example in driving service culture, conducting instore observations to monitor customer service levels and reviewing customer service reports.
  5. Gain awareness of market/customer trends in the retail industry and monitor local competitors, communicating findings to the Offer and Marketing Team where appropriate.
  6. Accountable for delivering all agreed sales and KPI targets for area of responsibility.
  7. Exceed monthly sales turnover vs agreed budget.
  8. Meet pre-agreed KPIs of conversion, ATV, UPT and Sephora Collection.
  9. Drive customer measures to exceed CRM recruitment targets, CRM contribution, and App sign-ups.
  10. Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling.
  11. Manage shrinkage and stock levels by store, achieving company audit results >85%.
  12. Deliver agreed company measures in both Happy App and LOvemeter >80%.
  13. Exceed agreed annual company employee satisfaction target.
Qualifications:
  1. Degree in Business or Administration.
  2. Experience in Customer Experience.
  3. Knowledge and experience in sales, service and commercial KPI environments focusing on conversion and average basket.
  4. Comprehensive beauty industry knowledge, up to date on trends and latest products.
  5. Competent in Microsoft Office, with knowledge in PowerPoint & Excel.
  6. Experience in leadership and transversal management skills.
  7. Commercial background and ME market awareness.
  8. Excellent communication skills.
  9. Flexibility, adaptability & creativity.
  10. High achievement drive, ability, and desire to drive change; team player and confident to work alone.
  11. Embraces change, seizes opportunities, leads from the front.
  12. High level of energy, enthusiasm, and motivation.
  13. Understanding of business needs and adaptability to fast-paced environments.
  14. Ability to collaborate, connect, and build relationships with store teams, Area Managers, and different support teams within Sephora Middle East HQ.
  15. Minimum of 5-7 years’ experience in sales, operations and/or services within the beauty/retail/hospitality industry.
  16. Fluency in both Arabic and English.
  17. Valid driving license.
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