Florist Assistant
Full time
at IHG Hotels & Resorts
in
UAE
Posted on February 5, 2025
Job details
Roles and Responsibilities
- Floral Design Skills
- Creating beautiful arrangements for various occasions, including weddings, funerals, events, and everyday needs.
- Knowledge of different flower types, foliage, and materials to craft aesthetically pleasing designs.
- Ability to customize arrangements based on customer preferences or themes.
- Customer Service
- Welcoming and assisting customers with warmth and professionalism.
- Understanding customer needs to recommend the best flowers or arrangements.
- Handling inquiries, special requests, or complaints with care and empathy.
- Creativity
- Thinking outside the box to design unique and innovative floral arrangements.
- Combining colors, textures, and patterns harmoniously.
- Staying updated with trends in floral design and seasonal themes.
- Plant and Flower Care
- Knowledge of proper care and handling of flowers to maintain freshness and longevity.
- Preparing flowers by cutting, watering, and treating them for display or delivery.
- Understanding seasonal availability and sustainability practices.
- Time Management
- Managing multiple orders and meeting tight deadlines for events or same-day deliveries.
- Prioritizing tasks during busy periods, such as holidays or wedding seasons.
- Organizational Skills
- Keeping the workspace clean and organized, including tools, materials, and inventory.
- Maintaining accurate records of orders, sales, and inventory levels.
- Sales and Upselling
- Recommending complementary items like vases, ribbons, or cards to increase sales.
- Promoting special offers, seasonal products, or gift packages to customers.
- Assisting customers with purchases in-store or online.
- Teamwork and Collaboration
- Working closely with colleagues to fulfill large orders or prepare for events.
- Coordinating with delivery staff to ensure timely and accurate deliveries.
- Physical Stamina
- Standing for long periods and handling the physical demands of arranging flowers.
- Lifting and transporting flower buckets, vases, or large arrangements.
- Attention to Detail
- Ensuring arrangements meet customer specifications and quality standards.
- Noticing and addressing imperfections in flowers or designs.
- Adaptability
- Adjusting to last-minute order changes or unexpected challenges.
- Handling a variety of tasks, from arranging flowers to managing inventory.
- Knowledge of Symbolism and Occasions
- Understanding the meanings of flowers and their cultural significance.
- Recommending appropriate arrangements for specific occasions, such as sympathy bouquets, romantic gifts, or festive decorations.
- Technical Skills
- Familiarity with floral tools like floral foam, wire, and cutting tools.
- Using point-of-sale (POS) systems and scheduling software for order management.
Desired Candidate Profile
- Prepares arrangements/vases for guestrooms, functions, and public areas.
- Replaces, maintains, and delivers arrangements/vases as required.
- Maintains flower/arrangement containers clean and in good condition.
- Attends to outside customers and guests courteously, promptly while maximizing sales.
- Prepares floral arrangements for in-house wedding parties, as required.
- Assists in taking inventories of equipment and flowers.
- Maintains working area and equipment in proper state of cleanliness and repair.
- Reports guest complaints to superior immediately.
- Complies with Hotel’s health, safety, and hygiene policies and adheres to conduct personal grooming and hygiene standards.
- Attends meetings and training sessions as required.
- Basic level of spoken/written English.
- Minimum one year of experience in a similar environment (4-5* hotel).
- Hygiene Certificates.
- Flexibility in shifts.
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