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Home UAE Florist Assistant

Florist Assistant

Full time at IHG Hotels & Resorts in UAE
Posted on February 5, 2025

Job details

Roles and Responsibilities

  1. Floral Design Skills
    • Creating beautiful arrangements for various occasions, including weddings, funerals, events, and everyday needs.
    • Knowledge of different flower types, foliage, and materials to craft aesthetically pleasing designs.
    • Ability to customize arrangements based on customer preferences or themes.
  2. Customer Service
    • Welcoming and assisting customers with warmth and professionalism.
    • Understanding customer needs to recommend the best flowers or arrangements.
    • Handling inquiries, special requests, or complaints with care and empathy.
  3. Creativity
    • Thinking outside the box to design unique and innovative floral arrangements.
    • Combining colors, textures, and patterns harmoniously.
    • Staying updated with trends in floral design and seasonal themes.
  4. Plant and Flower Care
    • Knowledge of proper care and handling of flowers to maintain freshness and longevity.
    • Preparing flowers by cutting, watering, and treating them for display or delivery.
    • Understanding seasonal availability and sustainability practices.
  5. Time Management
    • Managing multiple orders and meeting tight deadlines for events or same-day deliveries.
    • Prioritizing tasks during busy periods, such as holidays or wedding seasons.
  6. Organizational Skills
    • Keeping the workspace clean and organized, including tools, materials, and inventory.
    • Maintaining accurate records of orders, sales, and inventory levels.
  7. Sales and Upselling
    • Recommending complementary items like vases, ribbons, or cards to increase sales.
    • Promoting special offers, seasonal products, or gift packages to customers.
    • Assisting customers with purchases in-store or online.
  8. Teamwork and Collaboration
    • Working closely with colleagues to fulfill large orders or prepare for events.
    • Coordinating with delivery staff to ensure timely and accurate deliveries.
  9. Physical Stamina
    • Standing for long periods and handling the physical demands of arranging flowers.
    • Lifting and transporting flower buckets, vases, or large arrangements.
  10. Attention to Detail
    • Ensuring arrangements meet customer specifications and quality standards.
    • Noticing and addressing imperfections in flowers or designs.
  11. Adaptability
    • Adjusting to last-minute order changes or unexpected challenges.
    • Handling a variety of tasks, from arranging flowers to managing inventory.
  12. Knowledge of Symbolism and Occasions
    • Understanding the meanings of flowers and their cultural significance.
    • Recommending appropriate arrangements for specific occasions, such as sympathy bouquets, romantic gifts, or festive decorations.
  13. Technical Skills
    • Familiarity with floral tools like floral foam, wire, and cutting tools.
    • Using point-of-sale (POS) systems and scheduling software for order management.

Desired Candidate Profile

  • Prepares arrangements/vases for guestrooms, functions, and public areas.
  • Replaces, maintains, and delivers arrangements/vases as required.
  • Maintains flower/arrangement containers clean and in good condition.
  • Attends to outside customers and guests courteously, promptly while maximizing sales.
  • Prepares floral arrangements for in-house wedding parties, as required.
  • Assists in taking inventories of equipment and flowers.
  • Maintains working area and equipment in proper state of cleanliness and repair.
  • Reports guest complaints to superior immediately.
  • Complies with Hotel’s health, safety, and hygiene policies and adheres to conduct personal grooming and hygiene standards.
  • Attends meetings and training sessions as required.
What We Need From You
  • Basic level of spoken/written English.
  • Minimum one year of experience in a similar environment (4-5* hotel).
  • Hygiene Certificates.
  • Flexibility in shifts.
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