Director Housekeeping FAENA
Job details
Company Description We are looking for a Director Housekeeping to join the pre-opening of FAENA The Red Sea . The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you. Job Description
- Develops, implements, and oversees daily housekeeping operations, ensuring exceptional cleanliness and presentation throughout the hotel.
- Establishes and maintains Standard Operating Procedures (SOPs) that align with Forbes 5-star service standards.
- Conducts regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with quality standards.
- Coordinates closely with other departments, including Front Office, Engineering, and Food & Beverage, to address guest needs and operational requirements.
- Leads, inspires, and manages the housekeeping team, including room attendants, public area attendants, and laundry staff.
- Recruits, trains, and develops team members to achieve high performance and professional growth.
- Schedules the team to ensure optimal coverage while controlling labor costs.
- Conducts regular performance evaluations and provides coaching to enhance skills and productivity.
- Responds promptly to guest requests, concerns, and feedback, ensuring a seamless and personalized experience.
- Collaborates with the Guest Relations team to prepare for VIP arrivals, ensuring accommodations are tailored to individual preferences.
- Develops and manages the housekeeping department’s budget, including labor, supplies, and equipment.
- Monitors inventory levels and oversees purchasing to ensure adequate supplies while minimizing costs.
- Identifies cost-saving initiatives without compromising quality or service.
- Ensures all housekeeping operations comply with local, state, and federal health and safety regulations.
- Bachelor’s degree in hospitality management or a related field preferred.
- Minimum of 8 years of housekeeping experience, with at least 3 years as Director of Housekeeping role in a luxury hotel environment.
- Proven track record of maintaining Forbes 5-star standards or equivalent.
- Exceptional organizational and time-management skills.
- Strong leadership and team-building abilities.
- Detail-oriented with a commitment to excellence.
- Ability to work collaboratively across departments and adapt to a fast-paced environment.
- Technical Proficiency: Proficiency in property management systems (e.g., OperaCloud) and housekeeping management software.
- Fluency in English required; multilingual candidates preferred.
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
Seniority level
- Director
Employment type
- Full-time
Job function
- Other
- Industries
- Hospitality
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