Hotel Assistant Manager

Full time at Four Seasons hotels and resorts in Qatar

Posted on February 5, 2025

Job details

Hotel Assistant Manager Location: Doha Time Type: Full time Posted On: Yesterday End Date: February 20, 2025 (20 days left to apply) Job Requisition ID: REQ10334702 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. About the Location: A seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses, a large Food and Beverage operation with 10 venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020. Our Team: Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. Our team is built on mutual respect, collaboration, excellent service and a passion. Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. Job Description: Effectively and efficiently run the operation of Nights. Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit. Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible. Interaction with guests will be in person and by phone. Review late arrivals, next-day early arrivals, and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Assure that all financial and credit procedures are followed. Review all paid-outs, rebates, Petty Cash disbursements, and Direct Billings. Check cashiers’ work at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements. Check guests in and out in an efficient and friendly manner, using guest names whenever possible, and according to Four Seasons standards. Assist customers in all inquiries in connection with hotel services, in-house events, reservation calls. Coordinates arrivals, departures, and billing requirements with Sales and F&B departments. Acts in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Demonstrate a strong room upsell approach by fulfilling hotel yearly goals, motivating the Front Office team. Preferred Qualifications and Skills: 2-3 years of experience in a similar position with a Luxury Hotel or resort. The ideal candidate will have an outgoing personality and a can-do approach to any task! Requires reading, writing and oral proficiency in the English language and an Arabic Speaker is an advantage. Our Offering: Opportunities to build a successful career with global potential, unique strong culture - diversity of 50 different nationalities, living accommodation in a high quality, well-resourced apartment, excellent Training and Development opportunities, Employee Recognition Programs, complimentary nights at FS Hotels Worldwide, paid annual home leave tickets, complimentary meals in employee restaurants, free transportation to work, medical coverage. Work Authorization: Hotel will apply for the work authorization for a successful candidate. Learn more about employment with Four Seasons: You could also learn more about employment with Four Seasons via the following channels: Facebook LinkedIn Four Seasons Jobs Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr

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Hotel Assistant Manager

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Hiring company

Four Seasons hotels and resorts

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