Senior Analyst

Full time at DSV Road GmbH in Saudi Arabia

Posted on February 5, 2025

Job details

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Position: Senior Analyst, Implementation & Client Application Location: Riyadh The Senior Analyst will take a leading role in coordinating strategic customer implementations, with a primary focus on establishing and optimizing connectivity through EDI/API integrations. Responsibilities include customer onboarding, leveraging customer visibility platforms, driving continuous improvement initiatives, and managing change processes. This role necessitates collaboration across the global network, cross-divisional coordination, and active support for Commercial Management in executing customer implementation and reimplementation projects. Reporting Line: Report to: Senior Manager, Business Change Management & Client Application Main Purpose of The Role:

Strategic Implementation Project Lead
Commercial Support – Customer Visibility and Implementation
Internal Projects and Process Improvements (Best Practice)
Internal & External Training – Customer Visibility tools
System Super user and Application support
Reporting analyst for special customer reporting requirements

Responsibilities:

Sales support of Customer Applications and Value-Added services as defined – Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
Customer Innovation and Continuous Improvement Initiatives
Maintenance and enhancements of Customer Applications (Super user)
Project Management on strategic Implementation projects nationally (subject to Scope qualification)
First line support to National team – maintenance, setup, change management, error resolutions.
Document Development for training and Implementation according to standard best practice
Internal and External training on Customer Applications, Connectivity and Reporting
Vertical Development Support
Managing and implementing complex Reporting requests and requirements
Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes – working with Robotics, Innovation and other teams on solutions.
Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects
Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting & Order Management best practice.
Creating Product awareness and reinforcing best practice

Added Advantages:

Strong Technical/ System acumen
Strong administration and Communication skills
Ability to connect with people and build solid relationships
Pragmatic and hands-on approach
Dynamic
Ability to create and present presentations to both internal and external audiences
Strong analytical skills
Solution-minded

System Landscape (core applications support):

Cargowise One or other related Industry TMS
Knowledge & Understanding of EDI and API technologies and disciplines
Purchase Order Management Systems/ Customer Visibility platforms
Minimum of 4 – 7 years’ Systems and Process experience in a Freight Forwarding environment
Preference to Senior Systems and Processes
Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems

Qualifications:

Bachelor’s Degree (essential) - Advantageous to have Industry level qualification/ tertiary qualification
Professional certifications in LEAN, Sigma, Project Management advantageous

DSV – Global Transport and Logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career. #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

DSV Road GmbH

See All DSV Road GmbH Jobs

Improve your chance to get this job. Do an online course on Accounting starting now.

Accounting Diploma Brentwood Open Learning College

AED 292
~~AED 3,011~~

Duration: 1 To 260 Hours

Enrol
Uniform System of Accounting Part 2 Course Line

AED 94
~~AED 955~~

Duration: Upto 3 Hours

Enrol

See all courses

See All Senior Jobs

Senior Analyst

Job details

Apply safely

Hiring company

DSV Road GmbH

Senior Technology Strategy And Market Analyst

Senior Technology Strategy And Market Analyst

Senior Economic Analyst

Senior Economic Analyst

Senior Corporate Strategy Advisor

Senior Corporate Strategy Advisor

Senior Chemicals Advisor

Senior Chemicals Advisor

Senior Corporate Strategy Advisor

Senior Retail Deployment Engineer

Senior Retail Deployment Engineer

Senior Archivist

Senior Archivist

Senior Public Relations Representative

Senior Lifecycle Analysis Scientist

Senior Mechanical Inspector

Senior Mechanical Inspector

Senior Lifecycle Analysis Scientist

Senior Public Relations Representative

Jobs

Courses

Location

Follow us

Home Saudi Arabia Senior Analyst

Home Saudi Arabia Senior Analyst

Senior Analyst

Job details

Apply safely

Hiring company

DSV Road GmbH

Similiar Jobs that might interest you

Senior Technology Strategy And Market Analyst

Senior Technology Strategy And Market Analyst

Senior Economic Analyst

Senior Economic Analyst

Senior Corporate Strategy Advisor

Senior Corporate Strategy Advisor

Senior Chemicals Advisor

Senior Chemicals Advisor

Senior Corporate Strategy Advisor

Senior Retail Deployment Engineer

Senior Retail Deployment Engineer

Senior Archivist

Senior Archivist

Senior Public Relations Representative

Senior Lifecycle Analysis Scientist

Senior Mechanical Inspector

Senior Mechanical Inspector

Senior Lifecycle Analysis Scientist

Senior Public Relations Representative

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us