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Home UAE Dynamics CRM Developer

Dynamics CRM Developer

Full time at Dautom in UAE
Posted on February 5, 2025

Job details

We are seeking a skilled Dynamics CRM Developer/Consultant with a passion for enhancing customer engagement and operational efficiency within the hospitality industry. This role involves designing, implementing, and optimizing Microsoft Dynamics 365 Customer Engagement (CE) solutions tailored to the unique needs of the hospitality sector. The ideal candidate will collaborate with stakeholders to deliver personalized guest experiences, improve marketing strategies, and streamline operations. Key Responsibilities:

  1. Analyze hospitality-specific business requirements (e.g., guest services, loyalty programs, reservations) and design Dynamics CRM solutions to meet these needs.
  2. Customize Dynamics 365 to enhance guest relationship management, including entity customization, form design, and process automation.
  3. Develop workflows, plugins, and integrations to optimize operations such as booking systems, guest feedback loops, and loyalty program management.
  4. Integrate Dynamics CRM with third-party systems (e.g., property management systems, payment gateways, and marketing platforms).
  5. Create tailored dashboards and reports using Power BI or SSRS to monitor key metrics like guest satisfaction, occupancy rates, and campaign performance.
  6. Migrate and manage data related to guest profiles, historical interactions, and loyalty program details.
  7. Provide technical support and training to hospitality teams to ensure effective use of the CRM system.
  8. Stay updated on Microsoft Dynamics 365 updates and emerging technologies in the hospitality sector to enhance system functionality.
Qualifications and Skills:
  1. Bachelor’s degree in Computer Science, Information Technology, or a related field.
  2. Proven experience with Microsoft Dynamics CRM/365 CE, especially in customer-focused industries like hospitality or retail.
  3. Strong understanding of the hospitality industry’s operational needs, including guest lifecycle management and loyalty programs.
  4. Proficiency in customization and configuration of Dynamics CRM, including workflows, forms, and views.
  5. Excellent problem-solving, communication, and stakeholder management skills.
  6. Microsoft certifications in Dynamics 365 CE or Power Platform are a plus.
Preferred Experience:
  1. Experience in implementing CRM systems for hotel chains, resorts, or restaurants.
  2. Understanding of GDPR and other data privacy regulations applicable to guest data.
  3. Familiarity with Agile/Scrum methodologies and experience using tools like Azure DevOps.
Dautom Company Introduction: Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent. Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being. We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Hospitality, Hotels and Motels, and Restaurants #J-18808-Ljbffr

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